Plugin
Updated
AutomatorWP Awesome Support
This addon from AutomatorWP connects the Awesome Support helpdesk plugin to the AutomatorWP automation engine. It lets you build triggers and actions around support tickets, so routine jobs like assigning tickets, sending notifications and updating user profiles happen on their own.
Install this firstPlease install the AutomatorWP Core Plugin from here before installing the Add-ons
Go to product- Version
- 1.0.0
- Released
- Nov 24, 2021
- Developer
- AutomatorWP
- Type
- WordPress plugin
- Licence
- GPL
- Included in
- Every plan, or $1.59 a year on its own
What’s new in AutomatorWP Awesome Support 1.0.0
Version 1.0.0 · Nov 24, 2021
Latest
What it does
Running a helpdesk on WordPress tends to involve a lot of small, repeated chores. Someone has to assign new tickets, change statuses, close finished requests, tell customers what is happening and keep user records current. When all of that is done by hand, it eats into the time your team could spend actually answering questions. This addon moves those chores into automations, so the routine steps happen automatically once the conditions you set are met.
It works inside AutomatorWP, using the same interface you would use for any other automation, with no coding needed. You pick triggers such as a new ticket submission, a ticket status change or a user role update, then choose actions like assigning, updating or closing a ticket, sending an email or on-site notification, or updating a user profile. Because it works alongside other AutomatorWP integrations, your support workflows can connect to events elsewhere on your site.
Best for
- Sites running the Awesome Support helpdesk plugin
- Support teams tired of assigning and closing tickets by hand
- Agencies building automated helpdesks for client websites
Features
Automated ticket handling
Assign, update or close Awesome Support tickets automatically based on conditions you define, cutting down on manual ticket management for your team.
Ticket event triggers
Start automations when a new ticket is submitted, when a ticket status changes or when a user role is updated.
Email and on-site notifications
Send automatic email or on-site notifications so support agents and customers stay informed as a ticket moves through each stage.
User profile updates
Update user profiles automatically when tickets are resolved or when new information is submitted, helping keep your user records accurate.
No-code automation builder
Create and manage support automations through the AutomatorWP interface without writing code, which suits beginners and experienced site managers alike.
Simple or complex workflows
Build a single trigger and action pair or a longer workflow with several steps, depending on how much of your support process you want automated.
Works with other AutomatorWP addons
Combine Awesome Support triggers and actions with other AutomatorWP integrations to create automations that span different parts of your website.
Questions about AutomatorWP Awesome Support
What do I need to use this addon?
You need both AutomatorWP and the Awesome Support plugin on your WordPress site. The addon connects the two, adding Awesome Support triggers and actions to the AutomatorWP automation builder.
Can it close or assign tickets automatically?
Yes. You can set automations that assign, update or close support tickets based on predefined conditions, such as a status change or a new ticket submission, so those steps no longer depend on someone doing them manually.
Do I need coding skills to build automations?
No. Automations are created and managed through the AutomatorWP interface, which is designed for both beginners and experienced users. You choose triggers and actions from the builder instead of writing code.
Can my support automations interact with other plugins?
The addon works alongside other AutomatorWP integrations, so you can combine Awesome Support events with triggers and actions from other connected plugins to build workflows that cover more of your site.
Is AutomatorWP Awesome Support free?
The code of AutomatorWP Awesome Support is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of AutomatorWP Awesome Support is this?
Version 1.0.0, released Nov 24, 2021. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update AutomatorWP Awesome Support?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of AutomatorWP Awesome Support automatically and keeps a backup, so you can roll back.
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