Refund policy
When GPL Feast refunds a payment: within 14 days, before any download, and how renewals work.
Products are files you can download straight away, so we cannot take them back. This policy explains when we refund a payment.
At a glance
- Ask within 14 days of the payment.
- No refund after a download: a payment is not refunded once any product was downloaded with it, from the website or through the Updater.
- Renewals are final: cancel in your account before the renewal date if you do not want the next period.
- Help comes first: if a product does not work, tell us; most problems are solved quickly.
How to ask
Write to us through the contact page or at [email protected] from the email address of your account, with the order number and the reason; before we act we confirm the request by email with that address. If a product has a technical problem, include the error message and the steps that show it.
What is refunded, and how
An approved refund goes back to the payment method you used, through Stripe or PayPal, and the plan or purchase it paid for ends. Your bank or PayPal decides how long the money takes to arrive.
Not refunded
- Payments with which any product was downloaded.
- Renewal payments.
- Requests made more than 14 days after the payment.
- Accounts closed for a breach of the terms.
Chargebacks
Please talk to us before asking your bank for a chargeback. An account with a chargeback is closed.