Plugin
Updated
AutomatorWP Fluent Support
This plugin is an integration add-on by AutomatorWP that links the AutomatorWP automation plugin with the Fluent Support helpdesk. You build workflows from triggers and actions, so routine ticket work like status updates, agent assignments and notifications can run on its own.
Install this firstPlease install the AutomatorWP Core Plugin from here before installing the Add-ons
Go to product- Version
- 1.0.2
- Released
- Feb 17, 2025
- Developer
- AutomatorWP
- Type
- WordPress plugin
- Licence
- GPL
- Included in
- Every plan, or $1.59 a year on its own
What’s new in AutomatorWP Fluent Support 1.0.2
Version 1.0.2
Latest
- NewNew trigger: Client gets a reply from a ticket.
- NewNew trigger: Agent gets a reply from a ticket.
- FixedFixed Warnings.
What it does
Support teams spend a lot of time on small, repeated jobs: changing ticket statuses, assigning agents and sending notices to customers. This add-on lets you hand those jobs to AutomatorWP. Once connected to Fluent Support, ticket events such as a new ticket, a status change, an agent assignment or a reply can start an automation. That leaves your agents more time for the questions that need a person.
Setup follows the usual AutomatorWP pattern. You pick a trigger, then choose the actions that should follow, and you can combine several triggers and actions into multi-step workflows. No coding is required. It suits any WordPress site already running Fluent Support for customer help, from a small shop answering a few tickets a week to a larger team handling a steady queue.
Best for
- WordPress sites using Fluent Support as their helpdesk
- Support teams tired of repetitive ticket updates
- Site owners already building workflows with AutomatorWP
Features
Ticket event triggers
Start automations when a ticket is created, its status changes or an agent is assigned, so workflows run at the moment the event happens.
Reply triggers
Fire a workflow when a client gets a reply on a ticket or when an agent gets a reply, useful for follow-ups and internal alerts.
Automatic status updates
Change a ticket's status as an automated action, removing the need for agents to update tickets by hand after routine events.
Agent assignment actions
Assign agents to tickets automatically as part of a workflow, helping tickets reach the right person without manual sorting.
Automated notifications
Send notifications through triggered actions so customers or team members hear about ticket activity without someone writing each message.
Multi-step workflows
Combine multiple triggers and actions into one automation to match the way your support process actually runs.
No coding required
Build and adjust automations through the AutomatorWP interface, making support automation workable for people without development skills.
AutomatorWP Fluent Support older versions
- 1.0.1Apr 18, 20231 new, 1 fix
Members and buyers of this product can download older versions.
Questions about AutomatorWP Fluent Support
What do I need to use this add-on?
It connects two plugins, so you need both AutomatorWP and Fluent Support on your WordPress site. The add-on supplies the Fluent Support triggers and actions inside AutomatorWP, letting ticket events drive your automations.
Which ticket events can start an automation?
Triggers cover ticket creation, status changes and agent assignments, plus replies: one fires when a client gets a reply on a ticket and another when an agent gets a reply. Any of these can start a workflow.
What can the automations actually do?
Actions include updating a ticket's status, assigning agents and sending notifications. You can chain several triggers and actions together to build multi-step workflows that fit your support process.
Do I need to write code to set it up?
No. Automations are built through the AutomatorWP interface by choosing triggers and actions, so no coding is needed to get support workflows running.
Is AutomatorWP Fluent Support free?
The code of AutomatorWP Fluent Support is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of AutomatorWP Fluent Support is this?
Version 1.0.2, released Feb 17, 2025. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update AutomatorWP Fluent Support?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of AutomatorWP Fluent Support automatically and keeps a backup, so you can roll back.
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