Plugin
Updated
Customer Switching for WooCommerce
Customer Switching for WooCommerce by WooCommerce is a plugin that lets store admins and managers switch into customer accounts from the front end of the store. You can see the shop as a specific customer sees it, build their cart and place orders for them, then switch back to your own account.
- Version
- 2.1.3
- Released
- Jun 18, 2026
- Developer
- WooCommerce
- Type
- WordPress plugin
- Requires
- WooCommerce
- Licence
- GPL
- Included in
- Every plan, or $7.19 a year on its own
What’s new in Customer Switching for WooCommerce 2.1.3
Version 2.1.3 · Jun 18, 2026
Latest
- FixedSwitching back now always returns you to the right account, even when several users switch to the same customer.
- FixedThe switch cookie now gets cleared properly on log out.
What it does
Helping a customer often means guessing what they see. Phone orders, manual invoices and checkout problems all get easier when you can act as that customer directly. This plugin adds a switching tool to the front end of your WooCommerce store, so you can step into a customer account, add products to their cart and create an order on their behalf. You skip logging out, asking for passwords or rebuilding the problem in the back end.
Security is handled through WordPress itself. Only users who can edit other users are allowed to switch, and they can only switch to accounts with the same or lower capabilities. Switching relies on WordPress cookie authentication and nonce checks. While you are acting as a customer, a visible reminder shows which account you are using, and a single click on log out returns you to your original admin account. It requires WooCommerce.
Best for
- WooCommerce stores that take phone orders
- Support teams troubleshooting customer checkout issues
- Developers testing store behavior as specific customers
Features
Front-end switching tool
Switch into customer accounts from the front end of your store without leaving the shop view, so you can help customers and manage orders quickly.
Cart and order handling
Add products to a customer's cart and create orders on their behalf, which suits phone orders and manual invoicing.
Permission-based access
Only users who have the ability to edit other users can switch accounts, which keeps switching limited to trusted staff.
Capability restrictions
Staff can only switch to accounts with the same or lower capabilities, so nobody can use switching to gain higher permissions.
WordPress authentication checks
Switching uses WordPress cookie authentication and nonce security to block unauthorized switching attempts.
Visible account reminder
A descriptive notice on the front end shows which customer account you are acting as, which helps avoid mix-ups during a session.
One-click switch back
Log out of the customer account and you return to your original admin account, even when several staff members have switched to the same customer.
Customer Switching for WooCommerce older versions
- 2.1.1Mar 26, 20251 improvement
- 2.1.0May 22, 20241 new, 1 fix
- 2.0.4Jan 11, 20243 fixes
- 2.0.3Nov 22, 2023
Members and buyers of this product can download older versions.
Questions about Customer Switching for WooCommerce
Who on my team can switch into customer accounts?
Only users with the ability to edit other users can switch. They can only switch to accounts with the same or lower capabilities, so a shop manager cannot use the tool to step into an administrator account.
Can I place an order for a customer who calls in?
Yes. After switching to the customer's account you can add products to their cart and create the order on their behalf, which works well for phone orders and manual invoicing.
How do I know which account I am currently using?
A descriptive reminder appears on the front end while you are acting as a customer. When you are done, logging out takes you back to your original account.
Does it need WooCommerce?
Yes. The plugin is built for WooCommerce stores and requires WooCommerce to be active. Switching happens from the store front end, using WordPress cookie authentication and nonce checks.
Is Customer Switching for WooCommerce free?
The code of Customer Switching for WooCommerce is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of Customer Switching for WooCommerce is this?
Version 2.1.3, released Jun 18, 2026. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update Customer Switching for WooCommerce?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of Customer Switching for WooCommerce automatically and keeps a backup, so you can roll back.
What does Customer Switching for WooCommerce need?
Customer Switching for WooCommerce needs WooCommerce installed and active.
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