Plugin
Updated
Directorist - HelpGent Integration
This is an addon plugin that connects a Directorist directory website with the HelpGent customer support platform. It brings real-time chat and support ticket creation into your directory, so visitors and business owners can reach your team without leaving the site.
- Version
- 2.0.6
- Released
- Jun 16, 2024
- Developer
- Directorist
- Type
- WordPress plugin
- Requires
- Directorist
- Licence
- GPL
- Included in
- Every plan, or $3.99 on its own
What’s new in Directorist - HelpGent Integration 2.0.6
Version 2.0.6 · Jun 16, 2024
Latest
- ImprovedMade compatible with latest HelpGent 3.0
What it does
Directory sites tend to keep listings and customer service in separate places. Visitors who need help often have to hunt for a contact form or email address, and site owners end up juggling messages across different tools. This addon links your directory to HelpGent so chat and ticketing live inside the same site your users already browse, giving them a direct line to your support team from the pages they are on.
The plugin requires Directorist and works alongside HelpGent. Once connected, visitors can start a live chat or submit a detailed ticket, and your team receives chat alerts and ticket notifications. Chat and ticket settings can be adjusted to fit your brand and service policies, and setup does not call for coding. It suits local business directories, service listing sites and niche listing portals, and both the chat and ticket views are built to work on mobile devices.
Best for
- Local business directories built with Directorist
- Service listing sites that handle frequent user questions
- Niche listing portals wanting on-site chat and ticketing
Features
Real-time chat
Visitors can open a live chat with your support team directly from the directory, so quick questions get answered while they are still browsing listings.
Support ticket creation
Users can submit detailed support tickets from your directory site, giving your team an organized record of each issue to track and work through.
Single support area
Directory management and customer support sit together in one interface, which keeps the workflow simpler for both admins and the people using the site.
Chat and ticket notifications
Your team gets instant chat alerts and ticket notifications, so new requests are visible as soon as they come in.
Customizable support settings
Chat and ticket settings can be tailored to match your brand and your service policies, so the support experience fits the way you run your directory.
Setup without coding
The integration is configured through settings rather than code, which keeps it approachable for site owners with any level of technical experience.
Mobile-friendly interface
Both the chat and ticket systems are designed for mobile devices, so users on phones can reach support as easily as desktop visitors.
Directorist - HelpGent Integration older versions
- 2.0.4Aug 25, 20251 fix
- 1.0.2Aug 24, 20251 fix
Members and buyers of this product can download older versions.
Questions about Directorist - HelpGent Integration
Do I need Directorist for this to work?
Yes. This is an addon for Directorist, so it requires the Directorist plugin on your site. It connects your Directorist directory with HelpGent to add chat and ticket support.
Can visitors contact support without leaving my directory?
Yes. Users can start a real-time chat or submit a support ticket from within your directory site, so they do not need to go to a separate page or service to ask for help.
Can I match the support tools to my brand?
The chat and ticket settings can be customized to fit your brand and your service policies. That lets you shape how support looks and works for visitors and business owners on your directory.
Does the chat work on phones?
Yes. Both the chat and the ticket systems are optimized for mobile devices, so people browsing your directory on a phone can reach your support team just as they would on a desktop.
Is Directorist - HelpGent Integration free?
The code of Directorist - HelpGent Integration is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of Directorist - HelpGent Integration is this?
Version 2.0.6, released Jun 16, 2024. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update Directorist - HelpGent Integration?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of Directorist - HelpGent Integration automatically and keeps a backup, so you can roll back.
What does Directorist - HelpGent Integration need?
Directorist - HelpGent Integration needs Directorist installed and active.
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