Plugin
Updated
Help Scout
WooCommerce Help Scout is a plugin by WooCommerce that connects your WooCommerce store to a Help Scout mailbox. It lets you start support conversations from order pages, add contact forms to your site and give customers a place to follow their tickets.
- Version
- 4.0.8
- Released
- Oct 12, 2026
- Developer
- WooCommerce
- Type
- WordPress plugin
- Requires
- WooCommerce
- Licence
- GPL
- Included in
- Every plan, or $8.79 a year on its own
What’s new in Help Scout 4.0.8
Version 4.0.8 · Oct 12, 2026
Latest
- FixedPLUGINS-3488 - Improved Help Scout security by restricting conversation viewing and replies to the logged-in customer who owns the conversation, requiring manage_woocommerce permission for customer lookup, and validating store manager authentication and OAuth state before connecting Help Scout.
What it does
Online stores get questions about specific orders all the time, and those messages often end up scattered across email, comments and contact forms. This plugin ties your WooCommerce store to a Help Scout mailbox so customer conversations land in one place. Because the connection runs through your orders and customer data, you can open a conversation from a particular order and keep the purchase details close to the support thread.
On the customer side, shoppers can view and reply to their ongoing conversations from the My Account page. You can place a Help Scout contact form anywhere on the site with the [wc_help_scout_form] shortcode and adjust its look with CSS. Blog comments that are really support requests can be turned into tickets. It requires WooCommerce and suits stores that already use Help Scout for customer service.
Best for
- WooCommerce stores that use Help Scout for support
- Shops handling frequent order-related customer questions
- Store owners wanting customers to track tickets in their account
Features
Help Scout mailbox connection
Connect your WooCommerce store to a Help Scout mailbox so support tickets and customer conversations are managed in a single interface.
Conversations from order pages
Start a support conversation directly from an individual WooCommerce order page, so help is tied to the specific purchase the customer is asking about.
Shortcode contact forms
Embed a Help Scout contact form on any page or post with the [wc_help_scout_form] shortcode, giving customers a way to reach you wherever they are.
Ticket tracking in My Account
Customers can see their ongoing support conversations and reply to them from the My Account area of your store.
Blog comments to tickets
Turn questions or complaints left as blog comments into formal support tickets in Help Scout so they get a proper reply.
CSS styling for forms
Adjust the appearance and placement of support forms with shortcodes and CSS so they match your store's design and branding.
Configurable API handler
Choose between a standard or custom API handler setting for how the plugin communicates with Help Scout.
Help Scout older versions
- 4.0.7Jul 271 fix
- 4.0.5Mar 171 improvement
- 4.0.4Dec 25, 20251 fix
- 4.0.3Oct 31, 2025
- 4.0.2Oct 11, 2025
- 4.0.1Sep 3, 2025
- 3.9.9Feb 21, 2025
- 3.9.8Jan 23, 2025
- 3.9.7Dec 21, 2024
- 3.9.5Oct 18, 2024
Members and buyers of this product can download older versions.
16 older versions in all. If you need one that is not listed, ask support.
Questions about Help Scout
Do I need a Help Scout account to use this?
Yes. The plugin works by connecting your WooCommerce store to a Help Scout mailbox, where your support tickets and conversations are managed. It also requires WooCommerce to be running on your site.
Can customers see their support history?
Yes. Customers can view their ongoing support conversations and reply to them from the My Account page in your store, so they do not need to dig through email to follow up.
Can I put a support form on pages other than checkout or orders?
You can. The [wc_help_scout_form] shortcode embeds a Help Scout contact form anywhere on your website, and you can use CSS to adjust how the form looks so it fits your design.
What happens to support questions left in blog comments?
The plugin lets you convert blog comments into support tickets in Help Scout. That way a question or complaint posted under an article can be handled as a proper support conversation.
Is Help Scout free?
The code of Help Scout is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of Help Scout is this?
Version 4.0.8, released Oct 12, 2026. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update Help Scout?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of Help Scout automatically and keeps a backup, so you can roll back.
What does Help Scout need?
Help Scout needs WooCommerce installed and active.
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