Plugin
Updated
Freshdesk for WooCommerce
Freshdesk for WooCommerce by Automattic is a plugin that connects a WooCommerce store to a Freshdesk help desk account. Customers can ask for help with their orders without leaving your site, and you can handle tickets, forums and knowledgebase content from WordPress.
- Version
- 1.4.1
- Released
- May 5, 2026
- Developer
- WooCommerce
- Type
- WordPress plugin
- Requires
- WooCommerce
- Licence
- GPL
- Included in
- Every plan, or $11.99 a year on its own
What’s new in Freshdesk for WooCommerce 1.4.1
Version 1.4.1 · May 5, 2026
Latest
- FixedReplace deprecated WC_Logger direct with wc_get_logger() to avoid deprecation notices on recent WooCommerce versions
What it does
Running support for an online shop usually means jumping between your store admin and a separate help desk. This plugin links the two. Customers can open a support ticket tied to a specific order, then follow its progress from the My Account page in WooCommerce. That keeps each request attached to the order it concerns, so your team sees the context right away and customers know where to look for replies.
On the admin side, you can create Freshdesk tickets straight from WooCommerce order details or from blog post comments in the WordPress dashboard. The plugin also creates forum and solution center categories in Freshdesk for each product and keeps them in sync with your catalog, which gives every product its own place for discussions and help articles. It requires WooCommerce and works with High Performance Order Storage (HPOS).
Best for
- WooCommerce stores already using Freshdesk for customer support
- Shops that get frequent order-related questions
- Retailers wanting product-specific forums and help articles
Features
Order-based ticket creation
Customers can open a new Freshdesk support ticket linked to a specific order, so each request arrives with the details your team needs to help.
Tickets on My Account
A list of the customer's active Freshdesk tickets appears on their WooCommerce My Account screen, making it easy for them to track open requests.
Tickets from order details
Store owners can create and manage Freshdesk tickets directly from the WooCommerce order details screen in the WordPress admin area.
Tickets from blog comments
Turn a blog post comment into a Freshdesk ticket from the WordPress admin, so questions left on your posts can be followed up properly.
Per-product forum categories
The plugin generates a Freshdesk forum category for each WooCommerce product, giving customers a dedicated space to discuss individual items.
Solution center categories
Each product can also get its own Freshdesk solution center category, so help articles and knowledgebase content stay organized by product.
Product and category sync
WooCommerce products are synchronized with matching Freshdesk forum and solution categories, keeping your knowledgebase structure in line with your catalog.
HPOS compatibility
The plugin supports WooCommerce High Performance Order Storage, so it works on stores that use the newer order storage system.
Freshdesk for WooCommerce older versions
- 1.4.0Oct 28, 20251 improvement, 2 fixes
- 1.3.1Mar 29, 20242 improvements
- 1.3.0Jul 30, 20231 new, 2 improvements
- 1.1.28Apr 18, 2023
Members and buyers of this product can download older versions.
Questions about Freshdesk for WooCommerce
Can customers see their support tickets on my site?
Yes. Customers can view a list of their active Freshdesk tickets on the My Account screen in WooCommerce. They can also create new tickets tied to specific orders, so they do not need to leave your store to ask for help.
Do I need WooCommerce and a Freshdesk account?
Yes. The plugin requires WooCommerce, and it connects your store to an existing Freshdesk help desk account. It brings Freshdesk ticketing, discussion forums and the solution center into your WooCommerce setup.
Can I create tickets from the WordPress admin?
You can. Store owners can create and manage Freshdesk tickets from WooCommerce order details, and also from blog post comments in the WordPress admin area. This helps you follow up on questions wherever they show up.
Does it work with High Performance Order Storage?
Yes. The plugin supports WooCommerce High Performance Order Storage (HPOS), so you can use it on stores that have switched to that order storage system.
Is Freshdesk for WooCommerce free?
The code of Freshdesk for WooCommerce is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of Freshdesk for WooCommerce is this?
Version 1.4.1, released May 5, 2026. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update Freshdesk for WooCommerce?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of Freshdesk for WooCommerce automatically and keeps a backup, so you can roll back.
What does Freshdesk for WooCommerce need?
Freshdesk for WooCommerce needs WooCommerce installed and active.
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