Plugin
Updated
Restrict Content Pro - Help Scout
This is an add-on plugin that connects a Restrict Content Pro membership site with the Help Scout help desk. It syncs member data into Help Scout so your support team can see a member's subscription details and history while handling their conversations.
- Version
- 1.0.4
- Released
- Sep 1, 2020
- Developer
- Restrict Content Pro
- Type
- WordPress plugin
- Licence
- GPL
- Included in
- Every plan, or $1.03 on its own
- Topics
- Membership Plugins
What’s new in Restrict Content Pro - Help Scout 1.0.4
Version 1.0.4 · Sep 1, 2020
Latest
- ChangedMaintenance release.
What it does
Running a membership site means answering questions about accounts, access and subscriptions. When member records live in WordPress and support tickets live in Help Scout, your team has to jump between the two to figure out who they are talking to. This add-on closes that gap by bringing Restrict Content Pro member information into the Help Scout workspace, so the context sits right next to each ticket.
Once connected, member data syncs automatically, and support staff can check a member's subscription level and history without leaving Help Scout. That lets you tailor replies to each member's plan and offer priority or members-only support channels to paying subscribers. Support interactions are tied to member accounts, which also makes it easier to review how your team spends its time and where members need the most help.
Best for
- Membership sites running Restrict Content Pro
- Support teams already working in Help Scout
- Sites offering priority support to paid tiers
Features
Help Scout connection
Links your Restrict Content Pro membership site with Help Scout so member support and communication are handled in one place.
Automatic member data sync
Restrict Content Pro member data syncs to Help Scout automatically, giving support staff quick access to subscription details.
Context by membership level
Agents can see a member's level and history, so replies can be tailored to the plan and account in question.
Tickets handled in Help Scout
Support tickets related to your membership site are managed inside Help Scout, so your team does not need to switch between platforms.
Members-only support options
Set up priority or exclusive support channels for paying members, giving higher tiers a distinct level of service.
Support tied to accounts
Support interactions are linked to member accounts, which helps you track activity and plan how support resources are allocated.
Setup for Restrict Content Pro
Configuration is designed specifically around Restrict Content Pro, so connecting the two systems stays straightforward.
Questions about Restrict Content Pro - Help Scout
What member information does my support team see in Help Scout?
The plugin syncs Restrict Content Pro member data to Help Scout, including subscription details and membership history. Agents can view this while working a conversation, so they know a member's level and account background without opening WordPress.
Do I need Restrict Content Pro and a Help Scout account?
Yes. This is an add-on that connects the two, so it relies on Restrict Content Pro handling memberships on your WordPress site and Help Scout serving as your help desk.
Can I give paying members a different level of support?
Yes. Because agents can see each member's subscription level, you can offer priority or exclusive support channels to paying members and adjust responses based on their plan.
Can I review support activity for individual members?
Support interactions are tied to member accounts, so you can track and look back at conversations by member. This helps when deciding how to allocate support resources or refine your approach.
Is Restrict Content Pro - Help Scout free?
The code of Restrict Content Pro - Help Scout is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of Restrict Content Pro - Help Scout is this?
Version 1.0.4, released Sep 1, 2020. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update Restrict Content Pro - Help Scout?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of Restrict Content Pro - Help Scout automatically and keeps a backup, so you can roll back.
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