Plugin
Updated
PMPro - Reason For Cancelling
This plugin is an add on for Paid Memberships Pro that asks members why they are leaving at the moment they cancel. You set up the cancellation form, collect their answers and review the responses to spot patterns that point to problems with your membership.
Install this firstPlease install the Paid Memberships Pro Plugin from here before installing the Add-ons
Go to product- Version
- 1.2.2
- Released
- Sep 29, 2026
- Developer
- Paid Memberships Pro
- Type
- WordPress plugin
- Licence
- GPL
- Included in
- Every plan, or $1.03 on its own
- Topics
- Membership Plugins
What’s new in PMPro - Reason For Cancelling 1.2.2
Version 1.2.2 · Sep 29, 2026
Latest
- SecurityImproved sanitization and escaping throughout the plugin to resolve Plugin Check security findings.
- FixedFixed backslashes being stripped from newly saved cancellation reasons.
What it does
Most membership sites only see the cancellation itself, with no explanation attached. This add on fills that gap by placing a feedback form in the Paid Memberships Pro cancellation process. When a member requests a cancellation, they are asked for their reason right then, while the decision is fresh. That gives you direct input from the people leaving, which you can use to rethink pricing, content, the member experience or customer service.
You decide what the form asks. It can use dropdowns, checkboxes, text fields or a mix, so you can gather quick, countable answers alongside longer written comments. Responses are organized so you can look for trends and common issues, and email notifications let you know when someone leaves feedback, which gives you a chance to follow up. Setup does not require writing code, and the form fits into your existing membership workflow.
Best for
- Membership sites running Paid Memberships Pro
- Subscription communities trying to understand why members cancel
- Site owners who follow up with departing members
Features
Customizable cancellation forms
Build the cancellation form around the questions you care about, so members can explain their specific reasons for leaving in a way that matches your feedback goals.
Multiple response types
Offer dropdowns, checkboxes and text fields, letting you collect structured answers you can count as well as open written comments from departing members.
Feedback at cancellation time
Members are asked for their reason the moment they request a cancellation, so responses reflect their thinking when the decision is made.
Organized cancellation data
Review collected responses in an organized form to identify recurring complaints, common issues and areas where your membership offering could change.
Email notifications
Receive an alert when a member submits cancellation feedback, so you can follow up personally or reach out with a retention offer.
Works with Paid Memberships Pro
Adds the reason for cancelling step to Paid Memberships Pro without disrupting the membership workflows and member experience you already have in place.
No coding needed
Configure the add on through its settings interface without writing code, keeping the process simple for site admins and for members who cancel.
PMPro - Reason For Cancelling older versions
- 1.2.1Sep 131 improvement, 1 fix
- 1.2Apr 92 improvements, 1 removal
- 1.1Nov 6, 20251 improvement, 1 fix
Members and buyers of this product can download older versions.
Questions about PMPro - Reason For Cancelling
Does this work without Paid Memberships Pro?
No. It is an add on built for Paid Memberships Pro and places its feedback form inside that plugin's cancellation process. You need Paid Memberships Pro running on your site for it to do anything.
What kinds of questions can I ask on the cancellation form?
The form can include dropdowns, checkboxes and text fields, alone or combined. That lets you offer a set list of common reasons for quick answers and also leave room for members to describe their concerns in their own words.
Will I know when a member leaves feedback?
Yes. The add on can send you an email notification when a member submits cancellation feedback. That makes it easier to respond promptly, whether you want to ask follow-up questions or make a personalized effort to keep them.
Can I look at all the cancellation reasons together?
Yes. Responses are collected and organized so you can review them as a group, which helps you notice trends and common issues across many cancellations instead of reading each one in isolation.
Is PMPro - Reason For Cancelling free?
The code of PMPro - Reason For Cancelling is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of PMPro - Reason For Cancelling is this?
Version 1.2.2, released Sep 29, 2026. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update PMPro - Reason For Cancelling?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of PMPro - Reason For Cancelling automatically and keeps a backup, so you can roll back.
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