Plugin
Updated
WS Form PRO Freshdesk
This is an add-on plugin by WS Form PRO that connects your WordPress forms to a Freshdesk helpdesk account. Visitors fill in a support form on your site, and each submission becomes a ticket in Freshdesk with the fields you choose mapped across.
- Version
- 1.0.3
- Released
- Aug 21, 2024
- Developer
- WS Form PRO
- Type
- WordPress plugin
- Licence
- GPL
- Included in
- Every plan, or $2.39 on its own
What’s new in WS Form PRO Freshdesk 1.0.3
Version 1.0.3 · Aug 21, 2024
Latest
- NewDirect tag mapping
- NewImproved error handling
- FixedPHP 8 fixes
- FixedApi_call parameters
What it does
Running support through Freshdesk while collecting requests on a WordPress site often means copying details from emails or form entries into tickets by hand. This add-on removes that step. You build a support form with the WS Form PRO form builder, connect it to your Freshdesk account, and every submission creates a ticket automatically. Because you design the form yourself, you can ask for exactly the details your support team needs to understand and sort each request.
Setup happens through configuration options, without code. You map form fields to Freshdesk ticket fields, including custom ticket properties, and you can map tags directly. Tickets can be routed to the right department based on what the user enters or on criteria you set in advance. Inputs are validated before submission, and submission logs record form-to-ticket activity so you can trace problems. Forms are responsive, so customers can send requests from phones as well as desktops.
Best for
- Businesses using Freshdesk for customer support
- Agencies building help request forms for clients
- SaaS and product sites with departmental support teams
Features
Automatic ticket creation
Each form submission generates a new Freshdesk ticket, so requests arrive in your helpdesk without anyone retyping details from emails or entries.
Field mapping
Map WS Form PRO fields to Freshdesk ticket fields so names, emails, descriptions and other details land in the correct place on each ticket.
Custom ticket properties
Use the custom fields and properties you have set up in Freshdesk inside your forms, keeping tickets aligned with how your team works.
Direct tag mapping
Send tags from your form to Freshdesk so tickets are labeled as they come in, which helps with sorting and filtering later.
Department routing
Direct tickets to the appropriate Freshdesk department based on what the user selects or on criteria you define ahead of time.
Validation and error handling
Form inputs are checked before a ticket is submitted, giving users immediate feedback and reducing incomplete or incorrect ticket data.
Submission logs
Logs keep a history of form-to-ticket transactions, which makes it easier to spot and troubleshoot any integration issues.
Mobile friendly forms
Support forms built with WS Form PRO are responsive, so customers can submit tickets comfortably from phones, tablets or desktops.
Questions about WS Form PRO Freshdesk
Do I need WS Form PRO to use this?
Yes. This is an add-on for WS Form PRO. You build your support forms with the WS Form PRO form builder, and the add-on handles sending each submission to your Freshdesk account as a ticket.
Can I send tickets to different departments?
Yes. Tickets can be routed to the appropriate Freshdesk department based on user input, such as a dropdown choice on the form, or based on criteria you set in advance.
Will my Freshdesk custom fields work with the form?
The add-on supports Freshdesk custom fields and ticket properties. You map your form fields to them during setup, and tags can be mapped directly as well, so tickets arrive with the structure your team already uses.
What happens if a submission fails to reach Freshdesk?
Inputs are validated before submission to catch errors early, and the add-on keeps submission logs of form-to-ticket transactions. You can review those logs to find out what went wrong and fix the issue.
Is WS Form PRO Freshdesk free?
The code of WS Form PRO Freshdesk is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of WS Form PRO Freshdesk is this?
Version 1.0.3, released Aug 21, 2024. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update WS Form PRO Freshdesk?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of WS Form PRO Freshdesk automatically and keeps a backup, so you can roll back.
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