Plugin
Updated
WS Form PRO - Zendesk
This plugin by WS Form connects WS Form submissions to your Zendesk account. It creates tickets from form entries, keeps ticket status in sync and passes customer details into Zendesk, so support requests from your website land where your agents already work.
- Version
- 1.1.4
- Released
- May 16, 2024
- Developer
- WS Form PRO
- Type
- WordPress plugin
- Licence
- GPL
- Included in
- Every plan, or $2.39 on its own
What’s new in WS Form PRO - Zendesk 1.1.4
Version 1.1.4 · May 16, 2024
Latest
- FixedDefault value for mappings blank string instead of false
What it does
Support requests that arrive through a website form often end up in an inbox, where someone has to copy the details into a help desk by hand. That takes time and invites typos. This add-on removes that step by sending form submissions straight into Zendesk as tickets. Customer information travels with each request, so agents see contact details and history next to the query instead of hunting for them in another tool.
You build your forms in WS Form as usual, then map form fields to Zendesk ticket fields so only the information you want gets passed along. Conditional logic lets you decide when a ticket is created or updated, and you can connect several forms to route different kinds of inquiries. Setup happens through an interface that needs no coding, which suits small businesses as well as larger support teams already using Zendesk.
Best for
- Businesses handling customer support in Zendesk
- WordPress sites using WS Form for contact or help forms
- Support teams wanting less manual ticket entry
Features
Automatic ticket creation
Each WS Form submission can generate a Zendesk ticket on its own, so new requests reach your support queue without anyone copying them over by hand.
Ticket status updates
Updates sync between WS Form and Zendesk, letting your team follow the progress of each support request without switching between platforms.
Customer data sync
Customer information moves between WS Form and Zendesk, keeping contact details and histories current so agents have context when they reply.
Custom field mapping
Choose how each form field maps to a Zendesk ticket field, so you capture and transfer only the information that matters to your team.
Multiple forms connected
Link more than one WS Form to Zendesk, which helps route different types of customer inquiries, such as sales questions and technical issues, appropriately.
Conditional logic rules
Set form logic that decides when a ticket should be created or updated, so Zendesk only receives the submissions that need a response.
No-code setup
Connect WS Form PRO to your Zendesk account through an interface that requires no coding, making configuration approachable for non-developers.
Questions about WS Form PRO - Zendesk
Do I need WS Form to use this add-on?
Yes. This is an extension for WS Form PRO, and it works by sending submissions from your WS Form forms into Zendesk. You build and manage the forms in WS Form, then connect them to your Zendesk account.
Can I control which form fields go into the Zendesk ticket?
Yes. Custom field mapping lets you match each form field to a Zendesk ticket field. You can pass along only the details your agents need and leave out anything that is irrelevant to the support request.
Will every form submission create a ticket?
Not necessarily. You can use conditional logic to decide when a ticket should be created or updated. That way, only submissions meeting the conditions you set are sent to Zendesk.
Can different forms send tickets to Zendesk?
Yes. You can connect multiple forms to Zendesk, which is useful when you collect different types of inquiries and want each one routed appropriately within your support workflow.
Is WS Form PRO - Zendesk free?
The code of WS Form PRO - Zendesk is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of WS Form PRO - Zendesk is this?
Version 1.1.4, released May 16, 2024. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update WS Form PRO - Zendesk?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of WS Form PRO - Zendesk automatically and keeps a backup, so you can roll back.
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