Plugin
Updated
YITH Live Chat Premium
YITH Live Chat Premium is a WordPress plugin by YITH that adds a real-time chat window to your WooCommerce store. Visitors can ask questions while they browse, and your team can answer them from the WordPress admin, with support for multiple operators and offline messages.
No further updatesYITH products are no longer updated. You will only get the version that is listed below. Install the YITH License Activator plugin to Activate this plugin. Click Here to Download
Go to product- Version
- 1.5.4
- Released
- Mar 5, 2021
- Developer
- YITH
- Type
- WordPress plugin
- Requires
- WooCommerce
- Licence
- GPL
- Included in
- Every plan, or $9.59 a year on its own
What’s new in YITH Live Chat Premium 1.5.4
Version 1.5.4 · Mar 5, 2021
Latest
- ImprovedYITH plugin framework
What it does
Shoppers often have a quick question about a product, shipping or an order, and email or contact forms can feel slow when they want an answer right away. This plugin puts a live chat window on your site so visitors can start a conversation and get a reply in real time. When nobody is available, visitors can leave an offline message instead, so their questions still reach you and can be answered later.
The plugin runs inside WordPress and requires WooCommerce. You can adjust the chat window design to match your branding, add several operators so more than one person can handle conversations, and rely on notifications that alert operators to new messages. Past conversations are logged in a chat history you can review later. The chat layout works on mobile devices, and setup and day-to-day management happen from an admin panel built for people without technical expertise.
Best for
- WooCommerce stores offering live customer support
- Shops with small support teams sharing chat duties
- Store owners who want to keep records of customer conversations
Features
Real-time chat
Visitors can open a chat window and talk with your team instantly, which helps you answer product and order questions while shoppers are still on the page.
Multiple chat operators
Add more than one operator so several team members can handle conversations, keeping customers connected with someone who knows the answer.
Offline messages
When no operator is online, visitors can leave a message instead of leaving with an unanswered question, so you can follow up afterward.
Customizable chat windows
Adjust the design of the chat window to fit your store's branding and give the chat a consistent, professional look.
Operator notifications
A notification system alerts operators when new messages arrive, so incoming chats are noticed quickly instead of sitting unread.
Chat history logging
Conversations are saved in a chat history, letting you look back at past exchanges with customers and review the quality of your support.
Mobile-friendly design
The chat is designed to work across devices, so visitors on phones and tablets can reach your team as easily as desktop users.
Simple admin panel
Set up and manage the chat from an easy-to-use admin panel in WordPress, without needing technical expertise to get it running.
Questions about YITH Live Chat Premium
Does this plugin need WooCommerce?
Yes. YITH Live Chat Premium lists WooCommerce as a requirement, so it is meant for WordPress sites running a WooCommerce store. It adds a real-time chat window that shoppers can use to contact your team while they browse.
Can more than one person answer chats?
Yes. The plugin supports multiple chat operators, so several team members can handle conversations. A notification system alerts operators when new messages come in, which helps make sure chats get noticed and answered.
What happens if a customer writes when no one is online?
Visitors can leave an offline message when no operator is available. That way their question still reaches you, and you can reply later instead of losing the conversation entirely.
Can I change how the chat window looks and review old chats?
You can customize the chat window design to match your branding. The plugin also logs chat history, so you can look back at earlier conversations with customers and use them to improve how you handle support.
Is YITH Live Chat Premium free?
The code of YITH Live Chat Premium is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download. The developer's own support, licence key and online services are not included.
Which version of YITH Live Chat Premium is this?
Version 1.5.4, released Mar 5, 2021.
What does YITH Live Chat Premium need?
YITH Live Chat Premium needs WooCommerce installed and active.
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