Plugin
Updated
Gravity Forms Help Scout
Gravity Forms Help Scout is a WordPress add-on by Gravity Forms that links your forms to the Help Scout help desk. When someone submits a form, the add-on creates a support ticket in Help Scout, so customer questions from your site land where your team already works.
- Version
- 2.4.0.2
- Released
- Dec 6, 2025
- Developer
- Gravity Forms
- Type
- WordPress plugin
- Licence
- GPL
- Included in
- Every plan, or $4.79 on its own
What’s new in Gravity Forms Help Scout 2.4.0.2
Version 2.4.0.2
Latest
- FixedFixed an issue introduced in 2.4.0.1 where some files are not attached when stored outside the default form/year/month folders.
What it does
Support requests that arrive through a website form often end up in an inbox or a database table, and someone has to copy them into the help desk by hand. This add-on removes that step. You connect Gravity Forms to your Help Scout account, and each qualifying submission becomes a ticket. Tickets can go to a chosen mailbox or a specific Help Scout user, which helps your team sort incoming work from the moment it arrives.
Setup happens inside your Gravity Forms settings, where you decide what each ticket contains. Merge tags pull form field values into the ticket content, so agents see the details the customer entered. Customer details in Help Scout profiles are updated when a form is submitted, and Gravity Forms conditional logic lets you create tickets only when certain criteria are met. It fits any site already using Gravity Forms for contact, support or request forms and Help Scout for customer service. File uploads from forms can be attached to tickets as well.
Best for
- Businesses running customer support in Help Scout
- Sites using Gravity Forms for contact or support forms
- Agencies setting up help desk workflows for clients
Features
Automatic ticket creation
Each form submission can become a Help Scout support ticket on its own, so customer queries from your site reach your help desk without manual copying.
Assign to a mailbox
Route new tickets to a designated Help Scout mailbox, which keeps requests from different forms organized for the right team.
Assign to a user
Send tickets directly to a specific Help Scout user so a named person handles certain kinds of requests from the start.
Ticket content with merge tags
Use Gravity Forms merge tags to define what each ticket says, pulling in the field values customers entered so agents have the context they need.
Customer profile updates
Customer details in Help Scout profiles are updated when a form is submitted, keeping the information your team sees in line with what customers provide.
Conditional logic
Apply Gravity Forms conditional logic so tickets are created only when specific criteria are met, such as a certain answer on the form.
File attachments
Files uploaded through a form can be attached to the resulting ticket, giving agents screenshots or documents alongside the request.
Gravity Forms Help Scout older versions
- 2.4.0.1Nov 25, 20251 fix
- 2.4.0Mar 21, 20252 improvements
- 2.3.0Apr 19, 20241 fix
- 2.2.1Apr 4, 2024
- 2.2.0Jan 24, 2024
- 2.1.1Apr 18, 2023
Members and buyers of this product can download older versions.
Questions about Gravity Forms Help Scout
Do I need Gravity Forms and a Help Scout account to use this?
Yes. This is an add-on that connects Gravity Forms with Help Scout, so it works with forms built in Gravity Forms and sends tickets to your Help Scout account.
Can I control which forms create tickets?
You can use Gravity Forms conditional logic to create tickets only when specific criteria are met. That lets you limit ticket creation to certain answers or situations instead of every submission.
Can tickets go to different people or mailboxes?
Yes. You can assign new tickets to a designated Help Scout mailbox and also assign them directly to a specific Help Scout user, which helps route requests to the right team or person.
Will the ticket include what the customer typed into the form?
Yes. Merge tags let you define the ticket content using form field values, so the details a customer enters appear in the ticket for your agents to read.
Is Gravity Forms Help Scout free?
The code of Gravity Forms Help Scout is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of Gravity Forms Help Scout is this?
Version 2.4.0.2, released Dec 6, 2025. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update Gravity Forms Help Scout?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of Gravity Forms Help Scout automatically and keeps a backup, so you can roll back.
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