Plugin
Updated
Almighty Support Pro
Almighty Support Pro, also called Awedesk Pro, is a customer support plugin for WordPress by Almighty Support. It turns client emails and inquiries into organized tickets inside your site, so your team can assign, track and resolve them from one place.
- Version
- 1.9.3
- Released
- May 14, 2026
- Developer
- Almighty Support
- Type
- WordPress plugin
- Licence
- GPL
- Included in
- Every plan, or $5.59 a year on its own
What’s new in Almighty Support Pro 1.9.3
Version 1.9.3 · May 14, 2026
Latest
- NewGDPR support in native WordPress privacy tools for Awedesk support data exports.
- NewGDPR erasure support for Awedesk support data, including retained ticket history redaction.
- NewAwedesk suggested privacy policy content in the WordPress Privacy Policy Guide.
- ImprovedDocumented GDPR coverage and QA notes for admins, testers, and support teams.
What it does
Support requests that live in a shared email inbox are easy to lose. Messages pile up, nobody is sure who owns which reply, and managers have little view of what is still open. This plugin moves that work into WordPress. Client interactions become support tickets, each inquiry is assigned to a specific agent, and all client contact sits in one central spot instead of scattered across inboxes.
Once tickets are in the system, you can set Service Level Agreements that track response times and escalate tickets when they need attention. Supervisors get an overview of team performance and ticket status, and agents can work through tickets from a mobile app when they are away from a desk. It also ties into the native WordPress privacy tools, so support data can be exported or erased for GDPR requests, with retained ticket history redacted.
Best for
- Businesses handling customer support through a WordPress site
- Support teams that need ticket assignment and SLA tracking
- Managers who want visibility into agent performance
Features
Email to ticket conversion
Client interactions are turned into organized support tickets within the platform, which cuts down the volume of loose messages in your email inbox.
Clear ticket assignment
Each inquiry is assigned to a team member, so everyone knows who is responsible and internal collaboration on tickets stays clear.
Service Level Agreements
Set SLAs that track tickets against response targets and escalate them, helping your team keep replies consistent and timely.
Supervisor overview
Managers get visibility over team performance and the status of every ticket, which makes it easier to see where work is stalling.
Mobile app for agents
Agents can manage support tickets from a mobile app, so customer issues can be handled outside the office.
Centralized client information
All client contact and support functions are kept in one place on your WordPress site, giving agents the context they need when replying.
GDPR privacy tool support
Support data works with the native WordPress export and erasure tools, including redaction of retained ticket history, plus suggested privacy policy content.
Almighty Support Pro older versions
- 1.9.2May 20
- 1.9.1Mar 12
- 1.9.0Oct 29, 2025
- 1.8.0Apr 26, 2025
- 1.7.1Mar 18, 2025
- 1.6.0Nov 18, 20242 new, 7 improvements, 6 fixes
- 1.5.2Aug 13, 20243 new, 2 improvements, 2 fixes
- 1.5.1Aug 2, 20241 new
- 1.5.0Jul 26, 2024
- 1.4.0Jun 7, 2024
Members and buyers of this product can download older versions.
20 older versions in all. If you need one that is not listed, ask support.
Questions about Almighty Support Pro
Can my agents answer tickets from their phones?
Yes. The plugin includes a mobile app that lets agents manage support tickets on the go, so they can keep working on customer issues when they are away from the office.
Does it help with GDPR data requests?
It connects to the native WordPress privacy tools. You can export support data and erase it on request, with retained ticket history redacted. It also adds suggested privacy policy text to the WordPress Privacy Policy Guide.
How do SLAs work in this plugin?
You set Service Level Agreements that track tickets and escalate them when needed. This helps your team respond on time and gives supervisors a clear signal when a ticket is falling behind.
Is it suitable for a small team as well as a larger one?
It is designed to scale with business size, from small companies up to larger organizations. Ticket assignment and supervisor overviews become more useful as more agents join.
Is Almighty Support Pro free?
The code of Almighty Support Pro is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of Almighty Support Pro is this?
Version 1.9.3, released May 14, 2026. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update Almighty Support Pro?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of Almighty Support Pro automatically and keeps a backup, so you can roll back.
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