Plugin
Updated
EDD - Message
EDD - Message is a WordPress plugin for stores running Easy Digital Downloads. It lets you write and send messages to your customers directly from the WordPress dashboard, so order updates, replies to questions and other notes stay inside the store you already manage.
- Version
- 1.2.5
- Released
- Jul 24, 2024
- Developer
- Easy Digital Downloads
- Type
- WordPress plugin
- Licence
- GPL
- Included in
- Every plan, or $3.99 on its own
What’s new in EDD - Message 1.2.5
Version 1.2.5 · Jul 24, 2024
Latest
- ImprovedAdmin styles have been updated for a cleaner, more modern appearance.
- ImprovedAdmin: The EDD quick links have been updated.
- ImprovedAdmin: Messages were not showing on the customer screen in EDD 3.x.
- ImprovedAdmin: Messages now display the time sent in the site/local timezone.
- ImprovedCompatibility: The plugin has been updated to be fully compatible with the latest Easy Digital Downloads versions.
- FixedIntegrations: Fixes license renewal notice logging with Software Licensing.
- FixedEmails: Sending a message without an attachment would cause a deprecation notice in PHP 8.1.
- ImprovedThe minimum version requirements are now PHP 7.4, WordPress 5.8, and Easy Digital Downloads 3.2.0.
What it does
Digital store owners often handle customer communication in a separate email client, which means switching between tools and losing track of who was told what. This plugin moves that work into WordPress. You compose a message in the admin area, send it to a customer, and the message is kept with that customer's record. Messages appear on the customer screen in Easy Digital Downloads and show the time they were sent in your site's local timezone, so the record is easy to read later.
Messages can be tied to specific orders or products, which keeps the information relevant to what the buyer purchased. Templates with dynamic placeholders let you personalize each message without retyping details, and you can include attachments when needed. A history of past messages helps you check earlier conversations, and team members can share the messaging work. It fits stores that sell software, ebooks or other digital products through Easy Digital Downloads and want customer communication in one place.
Best for
- Stores selling digital products with Easy Digital Downloads
- Software sellers who send order and account updates
- Small teams sharing customer communication duties
Features
Messaging from the dashboard
Write and send messages to customers from the WordPress admin area, without opening a separate email client or messaging app.
Templates with placeholders
Build message templates that use dynamic placeholders, so each message can include customer details and read as personal communication.
Order-based messages
Send messages linked to a specific order or product, keeping the information tied to what the customer actually bought.
Message history
Review logs of past messages on the customer screen to see what was sent and when, which helps when resolving questions or disputes.
Local timezone timestamps
Each message shows the time it was sent in your site's local timezone, making the history easier to follow.
File attachments
Attach files to outgoing messages when a customer needs a document or other file along with your note.
Multi-user access
Let team members work on customer messaging together so replies stay consistent across your staff.
New message notifications
Get notified about new customer messages so you can respond without checking manually.
Questions about EDD - Message
Does this plugin work without Easy Digital Downloads?
No. It is built as an add-on for Easy Digital Downloads and relies on that plugin's customer and order records. Messages are sent from and stored with your Easy Digital Downloads customers, so you need a working store first.
Where can I see messages I have already sent to a customer?
Sent messages appear on the customer screen in Easy Digital Downloads. The history shows each message along with the time it was sent in your site's local timezone, so you can review past conversations quickly.
Can I personalize messages without writing each one from scratch?
Yes. You can create message templates that use dynamic placeholders. The placeholders fill in customer details when the message is sent, which lets you reuse wording while still addressing each customer personally.
Can more than one person on my team send messages?
Yes. The plugin supports multi-user access, so several team members can handle customer messaging. Because the message history is kept with each customer, everyone can see what has already been said.
Is EDD - Message free?
The code of EDD - Message is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of EDD - Message is this?
Version 1.2.5, released Jul 24, 2024. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update EDD - Message?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of EDD - Message automatically and keeps a backup, so you can roll back.
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