Plugin
Updated
Fluent Support Pro
Fluent Support Pro is a helpdesk plugin by Fluent Support Pro that turns your WordPress dashboard into a ticketing system. It extends the Fluent Support plugin with email piping, automated workflows, AI reply tools, integrations and reporting, while keeping customer data on your own server.
- Version
- 2.4.5
- Released
- Oct 9, 2026
- Developer
- Fluent Support Pro
- Type
- WordPress plugin
- Requires
- Fluent Support
- Licence
- GPL
- Included in
- Every plan, or $10.39 on its own
What’s new in Fluent Support Pro 2.4.5
Version 2.4.5 · Oct 9, 2026
Latest
- NewRemote Portal (Pro) — serve the Customer Portal on your main site, connected with a one-time key
- NewWorkflow triggers On Ticket Reopened, On Agent Response, On Agent Assigned and On Customer Feedback, plus Ticket Tags, Ticket Source, Agent Priority and Feedback conditions (Pro)
- NewEmail piping handles auto-replies, bounces and automated mail with a loop guard, and threads replies by signed email references (Pro)
- NewBulk actions to change priority or product, reopen tickets and remove tags
- NewTicket view shortcuts for next/previous ticket and close, and a Ticket Stats sidebar widget
- NewAdvanced filter by ticket source, and a "Waiting for your reply" badge in the Customer Portal
- NewInbox From name can be the inbox name, the replying agent or a custom template
- NewMCP tools to edit, delete and publish draft replies, bulk reply, and a duplicate-reply guard
What it does
Many support teams juggle inboxes, chat apps and cloud helpdesks that store customer data somewhere else. This plugin keeps everything inside WordPress and on your own hosting. Customers open tickets through a customer portal or by email, and agents work from one dashboard where they can filter by priority, status, labels, source and response history. The portal can also be served on your main site through a remote portal connection, and customers see a waiting for your reply badge when a ticket needs their input.
Day to day, agents reply with internal notes, file attachments, saved templates and shortcodes, and can use AI to draft answers, summarize threads or adjust tone. Workflows react to events such as a reopened ticket, an agent response, an assignment or customer feedback. Email piping threads replies and filters out auto-replies and bounces. It suits online shops, agencies, service providers, travel services, outsourced IT and course creators who want support handled where their site already lives.
Best for
- Online shops handling order and product questions
- Agencies and service providers supporting many clients
- Course creators answering student support requests
Features
Self-hosted ticket data
Tickets and customer details stay on your own server, so you keep control of your support records without relying on a third-party cloud helpdesk.
Portal and email tickets
Customers can submit tickets through a customer portal or by email, and the portal can run on your main site through a remote connection.
Smarter email piping
Incoming mail is threaded by signed email references, and auto-replies, bounces and automated messages are handled with a loop guard to avoid ticket clutter.
Event-based workflows
Automate actions when a ticket is reopened, an agent responds or is assigned, or a customer leaves feedback, with conditions such as tags, source and priority.
AI reply assistance
Generate suggested answers, get one-click summaries of ticket threads, adjust the tone of replies and use curated responses for consistent support.
Flexible reply tools
Agents can add internal notes, attach files and insert customizable templates and shortcodes to write clear, accurate replies faster.
Custom fields with logic
Build custom ticket fields with conditional logic so customers provide the details your team needs when they first open a ticket.
Integrations and reporting
Connect with e-commerce, CRM and learning management systems plus Slack, Telegram, Discord and WhatsApp, and review support performance through detailed reports.
Fluent Support Pro older versions
- 2.4.0Sep 159 new, 8 improvements, 10 fixes
- 2.3.2Aug 201 new, 2 improvements, 2 fixes
- 2.3.2Aug 201 new, 2 improvements, 2 fixes
- 2.3.1Aug 2
- 2.3.0Jul 148 new, 5 improvements, 8 fixes, 1 security fix
- 2.2.1May 24
- 2.2.0May 21
- 2.1.1Apr 11
- 2.1.0Apr 9
- 2.0.6Mar 7
Members and buyers of this product can download older versions.
40 older versions in all. If you need one that is not listed, ask support.
Questions about Fluent Support Pro
Do I need anything else for this to work?
Yes. It builds on the Fluent Support plugin, which needs to be active on your WordPress site. The Pro plugin then adds features such as advanced workflows, email piping improvements, the remote portal and AI reply tools.
Can customers open tickets by email?
Yes. Tickets can arrive through email as well as the customer portal. Email piping threads replies using signed email references and handles auto-replies, bounces and automated mail with a loop guard so your inbox does not fill with noise.
Can it connect to the chat apps my team already uses?
It integrates with messaging apps including Slack, Telegram, Discord and WhatsApp. It also connects with e-commerce platforms, CRM systems and learning management systems, helping you keep support activity tied to the tools you already run.
Does it help agents handle a lot of tickets at once?
Yes. Bulk actions let agents change priority or product, reopen tickets, remove tags and send bulk replies. Ticket view shortcuts move to the next or previous ticket or close one, and a Ticket Stats sidebar widget gives a quick summary.
Is Fluent Support Pro free?
The code of Fluent Support Pro is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of Fluent Support Pro is this?
Version 2.4.5, released Oct 9, 2026. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update Fluent Support Pro?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of Fluent Support Pro automatically and keeps a backup, so you can roll back.
What does Fluent Support Pro need?
Fluent Support Pro needs Fluent Support installed and active.
You might also like
