Plugin
Updated
HelpGent Pro
HelpGent Pro by wpWax is a WordPress plugin for asynchronous communication. Visitors can send you video, audio or text messages and record their screen, all through conversational multi-step forms. It suits customer support, feedback collection and hiring.
- Version
- 2.1.2
- Released
- May 9, 2024
- Type
- WordPress plugin
- Requires
- Helpgent
- Licence
- GPL
- Included in
- Every plan, or $5.59 a year on its own
What’s new in HelpGent Pro 2.1.2
Version 2.1.2 · May 9, 2024
Latest
- ChangedMaintenance release.
What it does
Live chat and phone calls expect both sides to be available at the same moment, which rarely works for support requests, candidate screening or detailed feedback. This plugin lets visitors respond on their own schedule instead. They can record a video, leave an audio message, type a reply or capture their screen to show exactly what they mean, and you review the message when it suits you. That makes it practical for troubleshooting, product demonstrations and video interviews.
Messages are collected through conversational, multi-step forms built from 21 customizable elements, so visitors move through a guided sequence of questions one step at a time. You can adjust colors, fonts and form fields to match your site's branding, and setup needs no coding. Analytics and reporting let you monitor communication metrics and form performance. This is the Pro add-on, so it works alongside the base HelpGent plugin on your WordPress site.
Best for
- Businesses handling customer support through their WordPress site
- Teams running remote hiring and video interviews
- Site owners collecting detailed user feedback
Features
Asynchronous video messages
Visitors can record and send video messages that you watch and answer later, so neither side has to be online at the same time.
Audio and text replies
Along with video, people can leave audio recordings or plain text messages, giving them a choice in how they get in touch.
Built-in screen recording
Users can record their screen to explain a problem, walk through a demonstration or give detailed feedback without needing a separate recording tool.
Conversational multi-step forms
Forms present questions one step at a time in a conversational flow, guiding visitors through what you need them to share.
21 customizable form elements
Build your forms from 21 customizable elements, letting you shape each interaction around the information you want to collect.
Branding controls
Adjust colors, fonts and form fields so the forms and messaging tools match the look of your website.
Analytics and reporting
Track communication metrics and form performance from inside WordPress to see how visitors are using your forms.
No coding required
Setup and controls are designed for site owners, so you can add messaging forms to your site without writing code.
Questions about HelpGent Pro
Can my visitors record their screen to show me an issue?
Yes. HelpGent Pro includes built-in screen recording, so users can capture their screen while explaining a problem. This is useful for troubleshooting, demonstrations and detailed feedback, and it sits alongside video, audio and text messaging options.
Can I use this for job applications and interviews?
Yes. Hiring is one of the listed use cases. Candidates can answer your questions with recorded video, audio or text on their own schedule, and you review the responses later, which works well for asynchronous video interviews.
Will the forms match my site's design?
You can customize colors, fonts and form fields so the forms fit your branding. The multi-step forms are built from 21 customizable elements, giving you control over both the look and the questions you ask.
Do I need anything else to use it?
This Pro plugin works with the base HelpGent plugin, which should be on your WordPress site as well. No coding skills are needed to set up the forms and messaging tools.
Is HelpGent Pro free?
The code of HelpGent Pro is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of HelpGent Pro is this?
Version 2.1.2, released May 9, 2024. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update HelpGent Pro?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of HelpGent Pro automatically and keeps a backup, so you can roll back.
What does HelpGent Pro need?
HelpGent Pro needs Helpgent installed and active.
You might also like
