Plugin
Updated
KBx Pro
KBx Pro is a WordPress plugin that brings a chatbot, a knowledge base, an FAQ system and an alphabetical glossary together in one tool. It gives visitors a self-service place to look up answers, so your support team can spend its time on the questions that need a person.
- Version
- 8.0.6
- Released
- Aug 19, 2026
- Type
- WordPress plugin
- Requires
- WooCommerce
- Licence
- GPL
- Included in
- Every plan, or $3.99 on its own
What’s new in KBx Pro 8.0.6
Version 8.0.6 · Aug 19, 2026
Latest
What it does
Support questions tend to repeat, and answering each one by hand eats up time. This plugin lets you write your answers once and publish them as knowledge base articles, FAQ entries or glossary terms. Visitors can browse that content on their own or ask the chatbot, which is built on WPBot and supports Google's DialogFlow for natural language understanding and conversations in multiple languages. The result is a single support area where common questions get answered without a ticket.
You choose how content is presented: a standard knowledge base, an FAQ layout for quick questions, or a glossary that lists technical terms alphabetically. Articles can carry file attachments and alternative question wordings, and visitors can upvote or downvote articles so you can see what needs work. For questions the bot cannot handle, optional addons add live human chat and support tickets. The plugin requires WooCommerce and uses a responsive layout that works on desktop, tablet and mobile.
Best for
- WooCommerce stores handling repeat customer questions
- Software or product sites needing a help center
- Sites with technical terms that need a glossary
Features
Chatbot built on WPBot
A chatbot powered by WPBot answers visitor questions using your support content, giving people a conversational way to find information at any hour.
DialogFlow language support
Integration with Google's DialogFlow adds natural language processing, so the chatbot can understand varied phrasing and hold conversations in multiple languages.
Structured knowledge base
Build an organized library of help articles that visitors can browse to find answers to common questions on their own.
FAQ and glossary modes
Display content as an FAQ for quick questions or as an alphabetical glossary for technical terms, depending on what suits the material.
Attachments and alternative questions
Attach files to articles and add alternative versions of a question so visitors who phrase things differently still reach the right answer.
Article voting
Visitors can upvote or downvote knowledge base articles, giving you direct feedback on which content helps and which needs revising.
Live chat and ticket addons
Optional addons connect the chatbot with live human chat and support tickets, so complex questions can be passed to your team.
Responsive layout
Support content adapts to desktop, tablet and mobile screens, and the design can be customized to fit your site.
KBx Pro older versions
- 8.0.5Jun 18, 2025
Members and buyers of this product can download older versions.
Questions about KBx Pro
Can the chatbot answer in languages other than English?
Yes. The chatbot supports Google's DialogFlow, which adds natural language processing and multi-language support, so visitors can interact with it in their own language.
Can I show my content as an FAQ instead of a knowledge base?
Yes. The plugin offers several display modes: a standard knowledge base, an FAQ layout for quick questions, and an alphabetical glossary for technical terms. You can pick the format that fits your content.
What happens when the chatbot cannot answer a question?
Optional addons add live human chat and support tickets. With those in place, visitors can reach a person on your team or open a ticket when an automated answer is not enough.
Does this plugin need WooCommerce?
Yes. WooCommerce is listed as a requirement, so you will need it active on your WordPress site before using the plugin's chatbot, knowledge base, FAQ and glossary features on your pages.
Is KBx Pro free?
The code of KBx Pro is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of KBx Pro is this?
Version 8.0.6, released Aug 19, 2026. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update KBx Pro?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of KBx Pro automatically and keeps a backup, so you can roll back.
What does KBx Pro need?
KBx Pro needs WooCommerce installed and active.
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