M
Plugin
Updated
MinervaKB
MinervaKB Knowledge Base with Analytics by KonstruktStudio is a WordPress plugin for building a searchable help center on your own site. You can publish guides, FAQs and tutorials, then use the built-in analytics to see what visitors search for and read.
- Version
- 2.0.9
- Released
- Feb 5, 2023
- Developer
- KonstruktStudio
- Type
- WordPress plugin
- Licence
- GPL
- Included in
- Every plan, or $4.79 on its own
What’s new in MinervaKB 2.0.9
Version 2.0.9 · Feb 5, 2023
Latest
- FixedMinor 6.1.1 compatibility fixes
- FixedTwentyTwentyTwo / TwentyTwentyThree and other official themes layout fixes
- FixedWooCommerce - warning in KB tab when adding a new product
What it does
Many sites answer the same customer questions over and over by email or ticket. A knowledge base puts those answers in one organized place where visitors can find them on their own. This plugin lets you create articles with a drag-and-drop builder, group them with categories and tags, and add images, videos and embedded files. No coding is needed, so support staff and writers can add content directly from WordPress.
The analytics side is where the plugin earns its name. A dashboard shows the search queries visitors type, which articles are most popular and how people engage with your content. That tells you which topics need new articles and which existing ones need work. It suits SaaS products, online stores and service businesses, and it includes multi-language support, a responsive layout and role-based permissions for contributors.
Best for
- SaaS companies publishing product documentation
- Online stores answering common customer questions
- Service businesses building a self-service help center
Features
Drag-and-drop article builder
Create help articles by arranging content visually, so writers without technical skills can publish guides, tutorials and FAQs quickly.
Knowledge base search
Visitors can search your articles to find relevant answers on their own, which supports self-service help instead of contacting your team.
Analytics dashboard
Track search queries, popular articles and user engagement in one dashboard, giving you clear data on which content to add or revise.
Categories and tags
Organize articles with customizable categories and tags so your knowledge base has a logical structure that is easy for visitors to browse.
Rich media in articles
Add images, videos and embedded files to your articles to explain steps visually and make help content easier to follow.
Multi-language support
Serve visitors in different languages with localized help content, useful for businesses with customers in more than one region.
Role-based access control
Manage which contributors can create or edit content, helping you keep the quality of your knowledge base consistent.
Responsive layout
The knowledge base adapts to different screen sizes, so articles remain readable on desktops, tablets and smartphones.
Questions about MinervaKB
What kind of data does the analytics dashboard show?
The dashboard tracks the search queries visitors enter, which articles get read most and general user engagement. You can use this to spot topics people look for but cannot find, and to decide which articles are worth expanding or rewriting.
Do I need to know how to code to write articles?
No. Articles are created with a drag-and-drop builder, and you can add images, videos and embedded files without writing code. That makes it practical for support staff or writers to manage the knowledge base themselves.
Can I run a knowledge base in more than one language?
Yes. The plugin includes multi-language support, so you can offer localized help content to visitors around the world. This is helpful if your customers speak different languages and you want each group to read answers in their own.
Can I control who is allowed to edit knowledge base articles?
Yes. Role-based access control lets you manage contributor permissions, so you decide who can create or change articles. This helps keep your help content accurate and consistent when several people on your team contribute to the knowledge base.
Is MinervaKB free?
The code of MinervaKB is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of MinervaKB is this?
Version 2.0.9, released Feb 5, 2023. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update MinervaKB?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of MinervaKB automatically and keeps a backup, so you can roll back.
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