Plugin
Updated
PressApps Knowledge Base
This WordPress plugin turns your site into a self-service support area where you can publish help articles, FAQs, product documentation or an internal wiki. Articles are grouped into categories, readers find answers through live search, and breadcrumbs show them where they are as they browse.
- Version
- 4.2.1
- Released
- May 2, 2023
- Type
- WordPress plugin
- Licence
- GPL
- Included in
- Every plan, or $3.99 on its own
What’s new in PressApps Knowledge Base 4.2.1
Version 4.2.1 · May 2, 2023
Latest
What it does
Answering the same customer questions over and over takes time, and scattered help pages are hard for visitors to navigate. A dedicated knowledge base gives people one place to look for answers on their own. This plugin lets you build that inside WordPress, organizing articles into categories that readers can browse or search. It works for public support centers and FAQs, and it also suits private documentation or a team wiki where employees need quick access to internal resources.
Content management centers on drag and drop reordering, so you can rearrange articles and categories without touching code. You can set your own URL slugs for articles and categories to keep links readable. On the reader side, live search returns results as people type, with a placeholder you can change, a submit button you can show or hide, and placement options for the main, category and article pages. If you prefer standard search, live results can be switched off. The layout is responsive, so it adapts to phones, tablets and desktops.
Best for
- Businesses running a self-service customer support center
- Software and product teams publishing documentation
- Companies building an internal wiki for staff
Features
Drag and drop reordering
Rearrange knowledge base articles and categories by dragging them into place, so the structure matches how your readers look for information.
Custom URL slugs
Choose your own slugs for articles and categories to keep knowledge base links short, readable and consistent with the rest of your site.
Breadcrumb navigation
Breadcrumbs appear on category and article pages, showing readers where they are in the knowledge base and letting them step back easily.
Live search results
Search results update as visitors type, and you can write your own placeholder text for the search field to guide what people enter.
Search bar placement options
Decide where the search bar appears on the main, category and article pages, and choose whether to show or hide the submit button.
Option to disable live search
Turn off live results when you want a standard search experience, giving you control over how readers interact with the search field.
Responsive layout
The knowledge base adjusts to different screen sizes, so articles and search stay usable on phones, tablets and desktop computers.
Questions about PressApps Knowledge Base
Can I use this for an internal team wiki instead of customer support?
Yes. The plugin is designed for several uses, including customer support centers, FAQs, product documentation, internal company resources and collaborative wikis. The same article and category structure, search and breadcrumbs work for any of these setups.
How do I organize articles and categories?
You group articles into categories and arrange both with drag and drop reordering. This lets you change the order of content at any time without technical knowledge, and custom slugs keep the URLs for articles and categories readable.
Can I change how the search works?
Yes. You can customize the search placeholder text, show or hide the submit button, and choose where the search bar appears on the main, category and article pages. Live search results can also be turned off if you prefer standard search.
Will the knowledge base work on mobile devices?
The plugin uses a responsive design, so the knowledge base pages, articles and search adapt to smaller screens and remain usable on phones and tablets as well as desktops.
Is PressApps Knowledge Base free?
The code of PressApps Knowledge Base is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of PressApps Knowledge Base is this?
Version 4.2.1, released May 2, 2023. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update PressApps Knowledge Base?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of PressApps Knowledge Base automatically and keeps a backup, so you can roll back.
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