Plugin
Updated
Helpscout
Helpscout is a Ninja Forms add-on from WP Ninjas that connects your WordPress forms to the Help Scout help desk. Each form submission becomes a ticket in your Help Scout mailbox, so support requests from your site land in the same place your team already works.
- Version
- 3.1.6
- Released
- Sep 3, 2026
- Developer
- Ninja Forms
- Type
- WordPress plugin
- Requires
- Ninja Forms
- Licence
- GPL
- Included in
- Every plan, or $4.79 a year on its own
What’s new in Helpscout 3.1.6
Version 3.1.6 · Sep 3, 2026
Latest
- FixedFix OAuth script not loading in redesigned Ninja Forms dashboard.
What it does
If your team answers customers in Help Scout, requests that arrive through your WordPress site can easily end up scattered across inboxes or tied to fragile custom integrations. This add-on gives Ninja Forms a direct connection to Help Scout. Visitors fill out a support form on your site, and the submission is routed straight into your Help Scout mailbox as a ticket. No coding is needed to set it up, and you build the forms with the Ninja Forms editor you already know.
Because the forms can sit on any post, page or product page, customers can ask for help right where a question comes up. Once a request reaches Help Scout, the platform's own tools take over: customer profiles are created and updated with interaction history, and your team can use Help Scout automation, assignments, internal notes, saved replies and reporting to handle the ticket. The add-on requires Ninja Forms and suits sites that already rely on Help Scout for customer service.
Best for
- Businesses already handling customer service in Help Scout
- WordPress sites using Ninja Forms for contact or support forms
- Online stores wanting support forms on product pages
Features
Form submissions become tickets
Every completed support form is sent directly into your Help Scout mailbox as a ticket, so inquiries from your WordPress site are organized and less likely to be missed.
Forms on any page
Place support request forms on any post, page or product page, giving visitors a way to reach your team from wherever they are on the site.
Automatic customer profiles
Customer profiles in Help Scout are created and updated automatically with interaction history, helping your team understand each person's past requests before replying.
Works with Help Scout automation
Tickets that come in from your forms can be categorized, assigned and handled with the automation rules you set up inside Help Scout.
Team collaboration in Help Scout
Your support staff can use Help Scout tools such as assignment visibility, internal notes with team mentions and reusable reply templates on tickets created from forms.
Support reporting dashboards
Track team performance, customer satisfaction and trends in Help Scout dashboards that include requests submitted through your Ninja Forms, without exporting spreadsheets.
No coding required
The connection between Ninja Forms and Help Scout is set up through settings, so you can route form data to your help desk without writing custom code.
Helpscout older versions
- 3.1.4Jun 7, 20251 new, 1 fix, 1 change
- 3.1.3Apr 18, 20231 fix
Members and buyers of this product can download older versions.
Questions about Helpscout
Do I need Ninja Forms to use this add-on?
Yes. This is an extension for Ninja Forms, so the Ninja Forms plugin must be on your site. You build your support forms in Ninja Forms, and the add-on sends their submissions to your Help Scout mailbox.
What happens when someone submits one of my forms?
The submission is routed directly into your Help Scout mailbox as a ticket. Help Scout also creates or updates the customer's profile with their interaction history, so your team can see past conversations when responding.
Can I put support forms on product pages?
Yes. Forms can be embedded on any post, page or product page, so customers can ask a question about a specific product right from that page instead of hunting for a contact page.
Will I need a developer to connect my forms to Help Scout?
No coding skills are required. The add-on provides a ready-made connection between Ninja Forms and Help Scout, which replaces the need for custom code or separate third-party integration services.
Is Helpscout free?
The code of Helpscout is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of Helpscout is this?
Version 3.1.6, released Sep 3, 2026. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update Helpscout?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of Helpscout automatically and keeps a backup, so you can roll back.
What does Helpscout need?
Helpscout needs Ninja Forms installed and active.
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