Plugin
Updated
Automatic Close Tickets
Automatic Close Tickets is a SupportCandy add-on by Support Candy. It closes customer support tickets that have gone quiet for a number of days you choose, and it can email customers before that happens so they have a chance to reply.
- Version
- 3.1.2
- Released
- Sep 1, 2026
- Developer
- SupportCandy
- Type
- WordPress plugin
- Requires
- SupportCandy
- Licence
- GPL
- Included in
- Every plan, or $3.99 a year on its own
What’s new in Automatic Close Tickets 3.1.2
Version 3.1.2 · Sep 1, 2026
Latest
- FixedPrevented duplicate warning emails
- FixedLicense activation issue fixed
What it does
Help desks fill up with tickets that never get a final reply. A customer gets an answer, stops responding, and the ticket sits open in the queue. Agents then spend time chasing follow-ups or closing old tickets by hand. This add-on handles that cleanup for you. You set how many days of inactivity a ticket can have, and once that limit passes, the ticket is closed automatically. Your team's view stays focused on conversations that are still active.
The add-on runs inside the SupportCandy ticketing system, so you need SupportCandy on your WordPress site. Settings are managed from the WordPress dashboard. You pick which ticket statuses should be watched for inactivity, which keeps tickets in certain stages out of the automation. You can also schedule more than one warning email to go out before a ticket closes. Customers who still need help get notice and can respond, which lowers the chance of closing an issue too early.
Best for
- WordPress sites running SupportCandy for customer support
- Support teams with many stale or unanswered tickets
- Businesses wanting customers warned before tickets close
Features
Closure after set inactivity
Tickets that have had no activity for a preset number of days are closed automatically, which keeps old, unanswered tickets from piling up in the queue.
Adjustable inactivity timeframe
You decide how many days of inactivity a ticket can have before it closes, so the timing can match how your support team works.
Status-based monitoring
Choose which ticket statuses qualify for automatic closure. Tickets in other statuses are left alone, giving you control over what the automation touches.
Multiple warning emails
Schedule several warning emails to reach customers before their ticket closes, giving them reminders and time to reply if the issue is still open.
Dashboard settings
All options are managed from the WordPress dashboard, so support staff can adjust the automation without editing code.
Built as a SupportCandy add-on
The plugin works within the SupportCandy ticketing system and extends its existing ticket handling with automated closing.
Automatic Close Tickets older versions
- 3.1.1Mar 231 fix
- 3.1.0Nov 21, 20251 fix
- 3.0.9Oct 9, 20251 fix
- 3.0.8Oct 8, 2025
- 3.0.7Apr 17, 2025
- 3.0.6Feb 22, 2024
- 3.0.5Jul 10, 2023
- 3.0.4May 19, 2023
- 3.0.3Apr 18, 2023
Members and buyers of this product can download older versions.
Questions about Automatic Close Tickets
Do I need SupportCandy to use this plugin?
Yes. Automatic Close Tickets is an add-on for the SupportCandy ticketing system and works within it. It extends SupportCandy with automated closing of inactive tickets, so SupportCandy must be running on your WordPress site.
Can I control how long a ticket stays open before it closes?
Yes. You set the number of inactivity days a ticket can reach before it is closed. This lets you choose a short or long window depending on how quickly your customers usually respond.
Will customers know their ticket is about to close?
You can schedule multiple warning emails that go out to customers before their ticket closes. These reminders give them a chance to reply if they still need help, which reduces tickets being closed too early.
Can I keep some tickets from closing automatically?
Yes. You choose which ticket statuses are monitored for automatic closure. Tickets in statuses you leave out are not affected, so you can protect tickets at certain stages of your workflow.
Is Automatic Close Tickets free?
The code of Automatic Close Tickets is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of Automatic Close Tickets is this?
Version 3.1.2, released Sep 1, 2026. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update Automatic Close Tickets?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of Automatic Close Tickets automatically and keeps a backup, so you can roll back.
What does Automatic Close Tickets need?
Automatic Close Tickets needs SupportCandy installed and active.
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