Plugin
Updated
SupportCandy Slack
SupportCandy Slack by Support Candy is a WordPress add-on that connects the SupportCandy help desk plugin to Slack. It posts ticket notifications to a Slack channel and lets your agents reply to customers from Slack threads, so the team can follow support conversations where they already talk.
- Version
- 3.0.8
- Released
- Sep 1, 2026
- Developer
- SupportCandy
- Type
- WordPress plugin
- Requires
- SupportCandy
- Licence
- GPL
- Included in
- Every plan, or $3.99 a year on its own
What’s new in SupportCandy Slack 3.0.8
Version 3.0.8 · Sep 1, 2026
Latest
- FixedResolved PHP notice
- NewAdded new developer hooks
- FixedLicense activation issue fixed
What it does
Support teams often live in Slack, while tickets sit in the WordPress dashboard. That split means agents keep checking the admin area for new tickets and customer replies. This add-on sends alerts to a designated Slack channel whenever a ticket is created or a customer responds. Each message includes a link to the full ticket in your support portal, so an agent can open it with one click when a reply needs more context than a thread allows.
Replies work in the other direction too. Agents answer inside the Slack thread for a ticket, and the response is posted back to the customer without logging into WordPress. You can link Slack users to SupportCandy agents so replies carry the right agent's name, and a fallback agent handles messages from anyone without a match. Incoming webhook calls are checked with Slack's authenticated API verification. It requires the SupportCandy plugin and suits teams already using it.
Best for
- WordPress sites running SupportCandy for customer support
- Support teams that coordinate their work in Slack
- Agencies handling client help desks through Slack channels
Features
Ticket alerts in Slack
New tickets and customer replies trigger a notification in the Slack channel you choose, so agents see incoming support activity without watching the WordPress dashboard.
Reply from Slack threads
Agents respond to a customer by replying in the ticket's Slack thread, and the answer goes back to the ticket without signing in to the WordPress backend.
Agent and Slack user matching
Link Slack users to SupportCandy agents so each reply is attributed to the right person on your support team.
Fallback agent
When a Slack user has no matching agent, a fallback agent takes over the reply, so messages from unlinked team members still reach the customer.
One-click ticket links
Every Slack notification includes an embedded ticket URL that opens the full ticket in your support portal for reviewing history and details.
Verified incoming webhooks
Incoming webhook calls from Slack are checked through Slack's authenticated API verification, which helps block unauthorized requests to your support system.
Developer hooks
The add-on includes developer hooks, giving developers a way to extend or adjust how the integration behaves on a site.
SupportCandy Slack older versions
- 3.0.7Mar 231 fix
- 3.0.6Dec 24, 20251 new
- 3.0.5Oct 9, 20251 fix
- 3.0.4Oct 8, 2025
- 3.0.3Nov 14, 2024
- 3.0.2Feb 22, 2024
- 3.0.1May 19, 2023
Members and buyers of this product can download older versions.
Questions about SupportCandy Slack
Do I need SupportCandy for this to work?
Yes. This is an add-on for the SupportCandy help desk plugin, so SupportCandy must be active on your WordPress site. The add-on connects your existing SupportCandy tickets to a Slack workspace.
Can my agents answer customers without opening WordPress?
Yes. Agents reply inside the Slack thread tied to a ticket, and the response is sent back to the customer. When they need the full history, the ticket link in each notification opens it in your support portal.
What happens if a Slack user isn't linked to an agent?
You can map Slack users to SupportCandy agents so replies show the correct agent. If someone replies without a matching agent, a fallback agent you set handles the reply so the message still gets through.
How are the Slack connections kept secure?
Incoming webhook calls from Slack are verified using Slack's authenticated API checks. This confirms requests really come from Slack before the add-on acts on them, which helps protect your support conversations from unauthorized access.
Is SupportCandy Slack free?
The code of SupportCandy Slack is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of SupportCandy Slack is this?
Version 3.0.8, released Sep 1, 2026. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update SupportCandy Slack?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of SupportCandy Slack automatically and keeps a backup, so you can roll back.
What does SupportCandy Slack need?
SupportCandy Slack needs SupportCandy installed and active.
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