Plugin
Updated
Support Candy Timer
Support Candy Timer is a WordPress plugin add-on by Support Candy that adds time tracking to the SupportCandy helpdesk. Agents can start, pause and stop a timer inside each ticket, add manual entries, and keep a clear record of the time spent on every customer issue.
- Version
- 3.2.3
- Released
- Sep 29, 2026
- Developer
- SupportCandy
- Type
- WordPress plugin
- Requires
- SupportCandy
- Licence
- GPL
- Included in
- Every plan, or $3.99 a year on its own
What’s new in Support Candy Timer 3.2.3
Version 3.2.3 · Sep 29, 2026
Latest
- FixedImproved dashboard performance
What it does
Many support teams need to know how long each ticket takes, whether to bill clients by the hour or to understand where agent time goes. Tracking that by hand in a spreadsheet is easy to forget and hard to trust. This add-on places a timer directly inside each SupportCandy ticket, so agents log time where they already work, and every entry can carry a description that explains what was done.
The timer suits teams where several people may touch the same ticket. Each agent tracks time independently, and work done away from the live timer can be added as a manual log. Managers decide who can see the timer widget and who can edit others' logs. Totals appear in the ticket list, and email notification macros can include timer logs and total time, so customers can stay informed about the work on their requests.
Best for
- Agencies billing clients for support hours
- Helpdesk teams running SupportCandy on WordPress
- Managers reviewing how agent time is spent
Features
Timer inside each ticket
Agents start, pause and stop a timer directly within a support ticket to log the time spent resolving a customer's issue.
Manual time log entries
Add time logs by hand for work done outside the live timer, such as calls or research, so all activity on a ticket gets recorded.
Independent timers per agent
Several agents can track time on the same ticket at once, each with their own timer, which helps with collaborative troubleshooting.
Editable time logs
Agents can view, modify or delete their own logs, and managers can allow chosen agent roles to edit logs belonging to other agents.
Auto-start and auto-stop
Timers can start automatically when a new ticket is created, and all running timers can stop automatically once a ticket is closed.
Totals in the ticket list
The ticket list table shows total time spent on each ticket, giving agents and managers a quick view of workload.
Descriptions and email macros
Attach a description to each time entry, and use macros to include timer logs and total time in ticket email notifications.
Widget visibility controls
Choose who can see the timer widget, including agents, customers or specific user roles, and optionally show customers the total time spent.
Support Candy Timer older versions
- 3.2.2Sep 12 fixes
- 3.2.1May 261 new, 1 fix
- 3.2.0Mar 232 fixes
- 3.1.9Jan 28
- 3.1.8Dec 24, 2025
- 3.1.7Nov 21, 2025
- 3.1.6Oct 9, 2025
- 3.1.5Oct 8, 2025
- 3.1.4Apr 22, 2025
- 3.1.3Jul 4, 2024
Members and buyers of this product can download older versions.
18 older versions in all. If you need one that is not listed, ask support.
Questions about Support Candy Timer
Does this work without SupportCandy?
No. It is an add-on for the SupportCandy helpdesk plugin and adds its timer and time logs to SupportCandy tickets, so you need SupportCandy running on your WordPress site to use it.
Can two agents track time on the same ticket?
Yes. Each agent gets an independent timer on the same ticket, so several people can work on a complex request at the same time and each one's time is logged separately without conflicts.
Can customers see how much time was spent on their ticket?
If you want them to. You can optionally display a timer widget to customers showing total time spent, and email notification macros can include timer logs and totals. Visibility settings let you keep it limited to agents or specific roles instead.
What if an agent forgets to start the timer?
Agents can add manual time log entries for work done outside the live timer, with a description for each entry. You can also turn on auto-start so a timer begins automatically when a new ticket is created.
Is Support Candy Timer free?
The code of Support Candy Timer is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of Support Candy Timer is this?
Version 3.2.3, released Sep 29, 2026. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update Support Candy Timer?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of Support Candy Timer automatically and keeps a backup, so you can roll back.
What does Support Candy Timer need?
Support Candy Timer needs SupportCandy installed and active.
More from SupportCandy
