Plugin
Updated
SupportCandy Productivity Suite
SupportCandy Productivity Suite by Support Candy is an add-on plugin for the SupportCandy help desk plugin. It adds checklists, to-do lists, reusable ticket templates and ticket pinning so support agents can keep their work organized inside the ticket screen.
- Version
- 3.1.6
- Released
- Sep 29, 2026
- Developer
- SupportCandy
- Type
- WordPress plugin
- Requires
- SupportCandy
- Licence
- GPL
- Included in
- Every plan, or $3.99 a year on its own
What’s new in SupportCandy Productivity Suite 3.1.6
Version 3.1.6 · Sep 29, 2026
Latest
- FixedImproved dashboard performance
What it does
Support teams often juggle many tickets at once, and steps get missed when a fix involves several actions or when the same answer has to be typed again and again. This add-on gives agents a few practical tools for that daily work. Checklists split a task into steps, to-do lists track an agent's priorities, and templates hold reusable text for common issues, so replies stay consistent from one ticket to the next.
The plugin is built for SupportCandy and requires it to run, so it works inside the help desk you already use. Pinning lets you keep high-priority tickets at the top of the queue where everyone can see them. Teammates can also share checklists and notes within tickets, which helps when a ticket passes between agents. It suits small customer service teams as well as larger support departments that want more structure in their ticket handling.
Best for
- Sites running the SupportCandy help desk plugin
- Customer service teams handling many tickets daily
- Support departments that want repeatable resolution steps
Features
Ticket checklists
Break complex support tasks into smaller steps inside a ticket so agents can work through a resolution in a consistent order.
To-do lists for agents
Agents can track their daily priorities directly within the ticket interface, keeping their pending tasks in the same place as their tickets.
Customizable ticket templates
Create reusable templates for common issues so agents spend less time retyping the same responses and replies stay consistent.
Pin important tickets
Keep high-priority or critical tickets at the top of the support queue so urgent matters stay visible to the team.
Shared checklists and notes
Team members can share checklists and notes within tickets, which makes handoffs and collaboration between agents easier to follow.
Built for SupportCandy
The suite is designed specifically as an extension for SupportCandy, so its tools appear within the help desk interface your team already uses.
SupportCandy Productivity Suite older versions
- 3.1.5Jul 302 fixes
- 3.1.4Jul 161 fix
- 3.1.3Jun 303 new, 2 fixes
- 3.1.2Jun 5
- 3.1.0May 29
- 3.0.9Apr 13
- 3.0.8Mar 23
- 3.0.7Jan 28
- 3.0.6Dec 24, 2025
- 3.0.5Nov 23, 2025
Members and buyers of this product can download older versions.
14 older versions in all. If you need one that is not listed, ask support.
Questions about SupportCandy Productivity Suite
Do I need SupportCandy to use this plugin?
Yes. This is an extension built specifically for SupportCandy, and it requires that plugin to be active. The checklists, to-do lists, templates and pinning all work inside the SupportCandy ticket system.
Can my agents reuse responses for common questions?
Yes. You can create customizable ticket templates for common issues. Agents pick a template instead of typing the same reply each time, which saves effort and keeps answers consistent across the team.
How does ticket pinning work?
Pinning lets you highlight high-priority or critical tickets and keep them at the top of your support queue. That way urgent matters stay visible and are less likely to be buried under newer tickets.
Can team members collaborate on a single ticket?
Yes. Checklists and notes can be shared directly within tickets, so several agents can see which steps are done and what remains. This helps when a ticket is passed from one agent to another.
Is SupportCandy Productivity Suite free?
The code of SupportCandy Productivity Suite is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of SupportCandy Productivity Suite is this?
Version 3.1.6, released Sep 29, 2026. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update SupportCandy Productivity Suite?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of SupportCandy Productivity Suite automatically and keeps a backup, so you can roll back.
What does SupportCandy Productivity Suite need?
SupportCandy Productivity Suite needs SupportCandy installed and active.
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