Plugin
Updated
SupportCandy Private Credentials
SupportCandy Private Credentials is an add-on plugin by SupportCandy for the SupportCandy help desk. It gives customers a private place inside each ticket to share logins and other confidential details, keeping that data encrypted and visible only to agents with the right permissions.
- Version
- 3.1.3
- Released
- Sep 29, 2026
- Developer
- SupportCandy
- Type
- WordPress plugin
- Requires
- SupportCandy
- Licence
- GPL
- Included in
- Every plan, or $3.99 a year on its own
What’s new in SupportCandy Private Credentials 3.1.3
Version 3.1.3 · Sep 29, 2026
Latest
- FixedSpecial characters get removed from data
What it does
In a typical ticket system, anything a customer writes in a reply can be read by every agent with access to that ticket. That becomes a problem when a customer needs to hand over cPanel access, FTP credentials or an admin login so your team can fix something. This add-on moves that sensitive information out of the public conversation and into a separate, encrypted area of the ticket, so it stays out of view for anyone who has no reason to see it.
The plugin adds a dedicated Private Credentials widget to each ticket in SupportCandy, where customers can add, edit or delete their own confidential entries. Administrators decide which agents can view, modify or delete those entries, and permissions can depend on whether a ticket is unassigned, assigned to the current agent or assigned to someone else. It suits teams such as web development agencies that regularly need client access details to do their work.
Best for
- Web development agencies handling client hosting and admin logins
- Support teams using SupportCandy that receive confidential customer data
- Businesses wanting tighter control over which agents see credentials
Features
Encrypted credential storage
Sensitive details shared through the widget are stored encrypted in your database, which helps protect them from people who should not have access.
Private credentials widget
Each ticket gets its own widget where customers can add, edit or delete confidential information without placing it in the regular ticket conversation.
Separate agent permissions
Set which agents can view credentials, which can modify them and which can delete them, so access matches each person's role on your team.
Assignment-based access rules
Permissions can change based on ticket status: unassigned tickets, tickets assigned to the current agent, or tickets assigned to other agents.
Agent capability management
Administrators can assign or revoke the capabilities tied to handling private credentials, making it easier to follow your company's internal policies.
Built for SupportCandy
The add-on works inside your existing SupportCandy ticket system, so customers and agents manage credentials from the same ticket screens they already use.
SupportCandy Private Credentials older versions
- 3.1.2Mar 232 fixes
- 3.1.1Dec 24, 20251 fix
- 3.1.0Nov 21, 20251 new
- 3.0.9Oct 9, 2025
- 3.0.8Oct 8, 2025
- 3.0.7Apr 24, 2024
- 3.0.6Feb 22, 2024
- 3.0.5May 18, 2023
- 3.0.4Apr 18, 2023
Members and buyers of this product can download older versions.
Questions about SupportCandy Private Credentials
Do I need SupportCandy to use this add-on?
Yes. SupportCandy Private Credentials is an add-on for the SupportCandy help desk plugin and works inside its ticket system. It adds a private credentials widget to tickets you already manage there, so the main SupportCandy plugin must be in place.
What kind of information can customers share with it?
It is intended for sensitive details such as cPanel access, FTP credentials, administrative logins or other confidential information. Customers enter these in a dedicated widget on the ticket, and the data is stored encrypted instead of appearing in the public ticket replies.
Can I stop some agents from seeing customer credentials?
Yes. You can control which agents may view, modify or delete credentials. Those rules can also depend on assignment, for example allowing access only on tickets assigned to the current agent while restricting tickets assigned to others or still unassigned.
Can customers change or remove credentials after sharing them?
Yes. The widget inside each ticket lets customers add new entries, edit existing ones and delete them when they are no longer needed, such as after a job is finished or a password has been changed.
Is SupportCandy Private Credentials free?
The code of SupportCandy Private Credentials is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of SupportCandy Private Credentials is this?
Version 3.1.3, released Sep 29, 2026. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update SupportCandy Private Credentials?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of SupportCandy Private Credentials automatically and keeps a backup, so you can roll back.
What does SupportCandy Private Credentials need?
SupportCandy Private Credentials needs SupportCandy installed and active.
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