Plugin
Updated
Satisfaction Survey
This is an add-on plugin by Support Candy for the SupportCandy helpdesk plugin. It asks customers to rate their support experience after a ticket is resolved, collects optional comments, and shows the results to your team inside the ticket screens and a dedicated admin menu.
- Version
- 3.2.8
- Released
- Sep 29, 2026
- Developer
- SupportCandy
- Type
- WordPress plugin
- Requires
- SupportCandy
- Licence
- GPL
- Included in
- Every plan, or $3.99 a year on its own
What’s new in Satisfaction Survey 3.2.8
Version 3.2.8 · Sep 29, 2026
Latest
- FixedImproved dashboard performance
What it does
Running a helpdesk without customer feedback leaves you guessing about how well your agents are doing. This add-on closes that gap by sending a survey email a set number of days after a ticket closes. The email offers simple rating choices such as Terrible, Bad, Good and Excellent, and you can adjust those categories to fit your business. After picking a rating, the customer lands on a page where they can add written comments if they want to.
Everything stays inside SupportCandy, so it requires that helpdesk plugin to work. Ratings and feedback appear in the ticket details widget, which lets agents and managers review each conversation's outcome right where they handle tickets. A Customer Feedback admin menu lists all responses with filters by rating or date, and you can filter the ticket list by rating to find unhappy customers for follow-up or spot training needs on your team.
Best for
- Businesses running the SupportCandy helpdesk plugin
- Support managers tracking agent performance
- Teams wanting customer feedback on every resolved ticket
Features
Automated survey emails
Survey emails go out automatically after a period you define following ticket closure, using email templates you can customize.
Custom rating options
Set your own rating categories, such as Terrible, Bad, Good and Excellent, so the scale matches how your business measures satisfaction.
Optional written feedback
After choosing a rating, customers can leave extra comments on a dedicated page, giving you context alongside the score.
Survey popup on closure
Optionally show the survey right away when customers close their own tickets, capturing their impressions while the interaction is still fresh.
Customer Feedback admin menu
A dedicated admin menu lists every response, with filters that let you sort and review feedback by rating or by date.
Ratings in ticket details
Each ticket's rating and feedback appear in the ticket widget, so agents and managers can review results without leaving the ticket.
Filter tickets by rating
Narrow the ticket list by satisfaction level to find tickets that need follow-up or highlight coaching opportunities for agents.
Per-rating confirmation messages
Write a separate thank-you or confirmation message for each rating, so customers see a fitting response after submitting.
Satisfaction Survey older versions
- 3.2.7Sep 13 fixes
- 3.2.6Jul 301 fix
- 3.2.5Jun 301 fix
- 3.2.4May 26
- 3.2.3Mar 23
- 3.2.2Jan 28
- 3.2.1Dec 24, 2025
- 3.2.0Nov 21, 2025
- 3.1.9Oct 9, 2025
- 3.1.8Oct 8, 2025
Members and buyers of this product can download older versions.
21 older versions in all. If you need one that is not listed, ask support.
Questions about Satisfaction Survey
Does this work without SupportCandy?
No. It is an add-on built for the SupportCandy helpdesk plugin and needs it installed. The surveys, ratings and feedback all tie into SupportCandy tickets, ticket widgets and the ticket list.
Can I change the rating choices customers see?
Yes. The default style uses options like Terrible, Bad, Good and Excellent, but you can tailor the rating categories to suit your business. You can also set a different confirmation message for each rating.
When do customers receive the survey?
The survey email is sent automatically a set number of days after a ticket closes, and you choose that delay. You can also turn on a popup that shows the survey immediately when customers close their own tickets.
Where can I see the feedback customers leave?
Responses appear in a Customer Feedback admin menu with filters by rating or date. Individual ratings and comments also show in each ticket's details widget, and you can filter the ticket list by rating.
Is Satisfaction Survey free?
The code of Satisfaction Survey is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of Satisfaction Survey is this?
Version 3.2.8, released Sep 29, 2026. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update Satisfaction Survey?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of Satisfaction Survey automatically and keeps a backup, so you can roll back.
What does Satisfaction Survey need?
Satisfaction Survey needs SupportCandy installed and active.
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