Plugin
Updated
SupportCandy Woocommerce
SupportCandy Woocommerce Add-On by Support Candy is an extension that connects the SupportCandy ticketing system with your WooCommerce store. Customers can attach specific orders or products to their tickets, and agents see order details, spending and subscription data right inside each ticket.
- Version
- 3.2.8
- Released
- Sep 1, 2026
- Developer
- SupportCandy
- Type
- WordPress plugin
- Requires
- SupportCandy and WooCommerce
- Licence
- GPL
- Included in
- Every plan, or $3.99 a year on its own
What’s new in SupportCandy Woocommerce 3.2.8
Version 3.2.8 · Sep 1, 2026
Latest
- FixedUnable to switch to another report if one report is loading
- FixedLicense activation issue fixed
What it does
Order questions are hard to answer when a ticket arrives with no context. Agents end up asking which order the customer means, then switching between the help desk and the store admin to look it up. This add-on puts that information in one place. It requires both the SupportCandy plugin and WooCommerce, and it ties the two together so tickets carry the order or product they relate to from the start.
On the customer side, Help buttons appear on order and product pages and open the ticket form with the relevant item already selected. Customers also get a support tab in their WooCommerce account area, where they can view and manage tickets next to their orders. On the backend, shop managers can open a ticket straight from an order page, and agents can review order history, total spend and subscription information without leaving the ticket.
Best for
- WooCommerce stores already using SupportCandy for help desk tickets
- Shops selling subscriptions that field frequent account questions
- Support teams handling a steady flow of order inquiries
Features
Order and product field types
Two custom field types, WOO Order and WOO Product, let customers pick the exact order or product their issue concerns when they submit a ticket.
Help buttons on store pages
A Help button on WooCommerce order and product pages opens the ticket form with the matching item pre-selected, so customers skip the extra step of finding it.
Support tab in customer accounts
Customers get a support tab in their WooCommerce dashboard where they can view and manage their tickets alongside their order history.
Tickets from the order screen
Shop managers and administrators can create a support ticket directly from a WooCommerce backend order page, which helps when staff spot a problem first.
Customer order history in tickets
Agents can see a customer's order history and total spend within the ticket, giving them context before they write a reply.
Subscription details for agents
WooCommerce subscription information is available inside tickets, so agents can answer renewal and subscription questions without searching the store admin.
SupportCandy Woocommerce older versions
- 3.2.7May 261 new
- 3.2.6Mar 231 fix
- 3.2.5Jan 282 fixes
- 3.2.4Nov 21, 2025
- 3.2.3Oct 9, 2025
- 3.2.2Oct 8, 2025
- 3.1.8Apr 22, 2025
- 3.1.7Nov 14, 2024
- 3.1.6Jul 4, 2024
- 3.1.5Apr 24, 2024
Members and buyers of this product can download older versions.
15 older versions in all. If you need one that is not listed, ask support.
Questions about SupportCandy Woocommerce
What do I need to run this add-on?
It works on top of two plugins: SupportCandy, which provides the ticketing system, and WooCommerce, which provides the store, orders and products. The add-on connects them so ticket data and order data appear together.
Can customers choose which order their ticket is about?
Yes. The add-on adds WOO Order and WOO Product field types to the ticket form, so customers can select a specific order or product. The Help buttons on order and product pages also pre-select the item for them.
Can my agents see subscription information in a ticket?
Yes. Agents can view WooCommerce subscription details inside tickets, along with the customer's order history and total spend. That lets them handle subscription questions without switching over to the store admin.
Can staff open a ticket on behalf of a customer?
Shop managers and administrators can create a support ticket directly from the WooCommerce backend order page. This is handy when an issue is found while reviewing an order.
Is SupportCandy Woocommerce free?
The code of SupportCandy Woocommerce is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of SupportCandy Woocommerce is this?
Version 3.2.8, released Sep 1, 2026. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update SupportCandy Woocommerce?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of SupportCandy Woocommerce automatically and keeps a backup, so you can roll back.
What does SupportCandy Woocommerce need?
SupportCandy Woocommerce needs SupportCandy and WooCommerce installed and active.
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