Plugin
Updated
Schedule Tickets
SupportCandy Schedule Tickets by Support Candy is an add-on for the SupportCandy helpdesk plugin. It creates support tickets automatically on a schedule you define, so recurring jobs like backups, upkeep and audits show up in your queue without anyone entering them by hand.
- Version
- 3.1.2
- Released
- Mar 23, 2026
- Developer
- SupportCandy
- Type
- WordPress plugin
- Requires
- SupportCandy
- Licence
- GPL
- Included in
- Every plan, or $3.99 a year on its own
What’s new in Schedule Tickets 3.1.2
Version 3.1.2 · Mar 23, 2026
Latest
- NewAdded Disable and Clone options for schedule tickets.
- FixedAddons not updating when Home URL and Site URL are different.
- FixedCompatibility with Merge Ticket feature.
What it does
Many support teams handle work that repeats on a fixed rhythm: daily premises checks, weekly website backups, monthly audits or yearly compliance reviews. When each of those tasks depends on someone remembering to open a ticket, things get missed. This add-on moves that job to the system. You set up the ticket details once, choose how often it should recur, and SupportCandy generates the ticket at each interval so the task lands with your team on time.
Recurrence rules cover daily, weekly, monthly and yearly patterns, with options such as every few days, specific weekdays, every x working day, or a defined occurrence like the second Friday of January. You can set a start date and decide whether the schedule runs with no end, stops after a set number of occurrences, or ends on a specific date. Scheduled tickets can be assigned to teams, and individual schedules can be disabled or cloned when your routine changes. It requires SupportCandy and works inside it.
Best for
- Support teams running SupportCandy with recurring maintenance tasks
- IT and web teams scheduling regular backups or audits
- Businesses tracking routine compliance checks through tickets
Features
Automatic recurring tickets
Tickets are generated automatically at the intervals you set, so routine maintenance and repeat tasks no longer depend on someone creating them manually.
Daily to yearly schedules
Choose daily, weekly, monthly or yearly recurrence, with patterns like every X days, specific weekdays, or designated weeks of the month or year.
Detailed recurrence rules
Build schedules such as every x working day or the second Friday of January when a task needs precise timing.
Start and end options
Pick a start date, then let the schedule run with no end date, stop after a set number of occurrences, or end on a chosen date.
Team assignment
Scheduled tickets can be created and assigned to teams, which makes it clear who owns each recurring task and helps with tracking.
Disable and clone schedules
Pause a schedule without deleting it, or clone an existing one to set up a similar recurring ticket quickly.
Built for SupportCandy
The add-on extends SupportCandy directly, so scheduled tickets appear in the same system your team already uses for support work.
Schedule Tickets older versions
- 3.1.1Jan 281 fix
- 3.1.0Oct 9, 20251 fix
- 3.0.9Oct 8, 20251 new
- 3.0.8Apr 22, 2025
- 3.0.6Jul 4, 2024
- 3.0.5Apr 24, 2024
- 3.0.4Feb 22, 2024
- 3.0.3May 18, 2023
- 3.0.2Apr 18, 2023
Members and buyers of this product can download older versions.
Questions about Schedule Tickets
Do I need SupportCandy to use this add-on?
Yes. Schedule Tickets is an add-on that extends the SupportCandy helpdesk plugin, so SupportCandy must be in place. The scheduled tickets it creates appear inside your existing SupportCandy system alongside your other tickets.
Can I schedule a ticket for something like the second Friday of a month?
Yes. Beyond simple daily, weekly, monthly and yearly patterns, you can set rules for specific weekdays, designated weeks of the month or year, every x working day, and defined occurrences such as the second Friday of January.
Can a recurring schedule stop on its own?
It can. When you set up a schedule you choose a start date and an end condition: no end date, ending after a set number of occurrences, or ending on a specific date. You can also disable a schedule manually.
What kinds of tasks is it suited for?
It fits any repetitive work you want tracked as tickets, such as recurring maintenance, premises upkeep, website backups, monthly audits and compliance checks. Tickets can be assigned to teams so each task has a clear owner.
Is Schedule Tickets free?
The code of Schedule Tickets is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of Schedule Tickets is this?
Version 3.1.2, released Mar 23, 2026. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update Schedule Tickets?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of Schedule Tickets automatically and keeps a backup, so you can roll back.
What does Schedule Tickets need?
Schedule Tickets needs SupportCandy installed and active.
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