Plugin
Updated
Support Candy Knowledgebase
Support Candy Knowledgebase is a WordPress plugin by Support Candy that connects your existing knowledge base plugin to the SupportCandy ticketing system. Agents can search help articles from the reply form and add links or content to their answers without leaving the ticket.
- Version
- 3.1.1
- Released
- Apr 6, 2026
- Developer
- SupportCandy
- Type
- WordPress plugin
- Requires
- SupportCandy
- Licence
- GPL
- Included in
- Every plan, or $3.99 a year on its own
What’s new in Support Candy Knowledgebase 3.1.1
Version 3.1.1 · Apr 6, 2026
Latest
- FixedUpdated settings information display
What it does
Many support teams keep their documentation in one plugin and their tickets in another. Answering a question often means opening a second tab, finding the right article and copying its link back into the reply. This add-on removes that back and forth by placing a knowledge base search directly below the SupportCandy reply area, so agents can look up articles while they write.
The plugin works with a range of WordPress knowledge base tools, including BetterDocs, WP Knowledgebase, weDocs, BasePress and several others, so you can keep the documentation system you already use. When an agent finds a matching article, they can insert a link to it or drop specific content into the reply. Pointing customers to existing answers can cut down on repeat questions. It requires the SupportCandy plugin and PHP, along with a current WordPress install.
Best for
- Sites running SupportCandy for customer support tickets
- Support teams with an existing WordPress knowledge base
- Businesses wanting fewer repeat questions from customers
Features
Search inside the reply form
Agents search knowledge base articles and topics from a search box placed below the ticket reply area, without leaving the ticket screen.
Insert article links
Pick a relevant article from the search results and add its link straight into the reply so the customer can read the full answer.
Insert article content
Select specific content snippets from a knowledge base article and place them directly into the reply text for accurate answers.
Works with popular documentation plugins
Connects SupportCandy with BetterDocs, WP Knowledgebase, weDocs and BasePress, so you can keep using the documentation tool you already have.
Support for more knowledge base tools
Also compatible with Knowledgebase by HEROTHEMES, BWL Knowledge Base Manager, KBx Knowledgebase and Knowledgebase by Echo Plugins.
Simple agent interface
The search and insert tools sit within the familiar ticket reply screen, so agents can start using them with little training.
Support Candy Knowledgebase older versions
- 3.1.0Mar 231 fix
- 3.0.9Jan 281 fix
- 3.0.8Oct 9, 20251 fix
- 3.0.7Oct 8, 2025
- 3.0.6Apr 22, 2025
- 3.0.5Feb 22, 2024
- 3.0.4Dec 10, 2023
- 3.0.3May 19, 2023
- 3.0.2Apr 18, 2023
Members and buyers of this product can download older versions.
Questions about Support Candy Knowledgebase
Do I need SupportCandy to use this plugin?
Yes. This is an add-on for the SupportCandy ticketing plugin, so SupportCandy must be active on your WordPress site. The add-on then links SupportCandy to your chosen knowledge base plugin.
Which knowledge base plugins does it work with?
It supports BetterDocs, WP Knowledgebase, weDocs, BasePress, Knowledgebase by HEROTHEMES, BWL Knowledge Base Manager, KBx Knowledgebase and Knowledgebase by Echo Plugins. That lets you keep your current documentation setup instead of switching tools.
Can agents paste article content, or only links?
Both. After searching from the reply form, an agent can insert a link to the full article or choose specific content snippets and place them directly into the reply text.
What are the server requirements?
The plugin needs a current WordPress installation and a modern PHP setup on your server, plus the SupportCandy plugin. Check that your hosting runs up-to-date WordPress and PHP releases before adding it to your support site.
Is Support Candy Knowledgebase free?
The code of Support Candy Knowledgebase is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of Support Candy Knowledgebase is this?
Version 3.1.1, released Apr 6, 2026. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update Support Candy Knowledgebase?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of Support Candy Knowledgebase automatically and keeps a backup, so you can roll back.
What does Support Candy Knowledgebase need?
Support Candy Knowledgebase needs SupportCandy installed and active.
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