Plugin
Updated
Support Candy Print Tickets
Support Candy Print Tickets is an add-on plugin by Support Candy for the SupportCandy helpdesk plugin. It lets customers and support agents download individual tickets as PDF documents, using templates you can customize, so you can keep offline records, file conversations or share them with others.
- Version
- 3.1.7
- Released
- May 26, 2026
- Developer
- SupportCandy
- Type
- WordPress plugin
- Requires
- SupportCandy
- Licence
- GPL
- Included in
- Every plan, or $3.99 a year on its own
What’s new in Support Candy Print Tickets 3.1.7
Version 3.1.7 · May 26, 2026
Latest
- FixedPrint download not working for agents.
What it does
Helpdesk conversations usually live only inside your website, which makes them awkward to bring into a meeting, hand to a colleague or file for later reference. This add-on adds a print option to tickets in your SupportCandy system. Customers and agents can turn a ticket into a printer-friendly PDF, which is useful when you need hard copies for reviews, want to archive a support exchange or need to share ticket details with someone who has no access to the helpdesk.
You decide how printing works on your site. Customers can be allowed or blocked from printing, and the print button can be shown or hidden on the thank you page. The printed layout is built from three parts you edit yourself: a header for things like a logo or contact details, a footer for notes such as support hours or disclaimers, and a body template. The body uses macros (placeholders) that fill in ticket details like ticket ID, status and customer name automatically.
Best for
- Businesses running a SupportCandy helpdesk on WordPress
- Support teams that need paper or PDF records of tickets
- Companies reviewing support cases in offline meetings
Features
PDF ticket downloads
Customers and agents can download individual support tickets as printer-friendly PDF documents, ready for offline review, sharing with others or filing away.
Customer print control
Turn print functionality on or off for customers, so you decide whether people outside your support team can print their own tickets.
Thank you page button
Choose whether a print button appears on the thank you page shown after a ticket is submitted, keeping that screen as simple as you want.
Custom print header
Edit the header of the print page to add your logo, contact information or a custom message at the top of every printed ticket.
Custom print footer
Set a footer for printed tickets with content such as disclaimers, support hours or other details you want included on each page.
Macro-based body template
Build the ticket body with macros that insert details like ticket ID, status and customer name automatically, so each printout pulls the right information.
Support Candy Print Tickets older versions
- 3.1.6Apr 141 fix
- 3.1.5Jan 191 fix
- 3.1.4Dec 25, 20251 fix
- 3.1.3Nov 24, 2025
- 3.1.0Oct 8, 2025
- 3.0.9Apr 22, 2025
- 3.0.8Feb 22, 2024
- 3.0.7Sep 28, 2023
- 3.0.6Jul 10, 2023
- 3.0.5May 19, 2023
Members and buyers of this product can download older versions.
11 older versions in all. If you need one that is not listed, ask support.
Questions about Support Candy Print Tickets
Do I need SupportCandy to use this plugin?
Yes. This is an add-on for the SupportCandy helpdesk plugin and works inside that system. It adds printing and PDF download options to the tickets that SupportCandy already manages on your WordPress site.
Can I stop customers from printing tickets?
Yes. There is a setting to enable or disable print functionality for customers. You can also choose separately whether the print button shows on the thank you page that appears after a ticket is submitted.
What information can appear on a printed ticket?
The body template supports macros (placeholders) that pull in ticket details such as ticket ID, status and customer name. You can also add your own header and footer content, like a logo, contact information, support hours or disclaimers.
Can support agents print tickets too?
Yes. Both customers and support agents can download ticket details as PDF files. Agents can use this to keep offline records, share a ticket with colleagues or prepare copies for meetings and customer reviews.
Is Support Candy Print Tickets free?
The code of Support Candy Print Tickets is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of Support Candy Print Tickets is this?
Version 3.1.7, released May 26, 2026. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update Support Candy Print Tickets?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of Support Candy Print Tickets automatically and keeps a backup, so you can roll back.
What does Support Candy Print Tickets need?
Support Candy Print Tickets needs SupportCandy installed and active.
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