Plugin
Updated
SupportCandy Agentgroup
SupportCandy Agentgroup is an add-on plugin by Support Candy for the SupportCandy helpdesk on WordPress. It lets you organize support agents into groups, send tickets to a whole group instead of one person, and appoint supervisors who keep watch over every ticket their group holds.
- Version
- 3.1.3
- Released
- May 26, 2026
- Developer
- SupportCandy
- Type
- WordPress plugin
- Requires
- SupportCandy
- Licence
- GPL
- Included in
- Every plan, or $3.99 a year on its own
What’s new in SupportCandy Agentgroup 3.1.3
Version 3.1.3 · May 26, 2026
Latest
- FixedEmail notifications not sent to agents assigned via workflows
What it does
Handling every ticket on an individual basis gets messy once a support team grows. Tickets can sit with the wrong person, and nobody has a clear view of what a team is working on. This add-on solves that by letting you build agent groups inside SupportCandy, then assign tickets to those groups directly. Related issues can go to the team best suited for them, and the work is shared across its members.
Each group can have supervisors who see and manage all tickets assigned to that group. They keep access for as long as a ticket stays with the group, and they can reassign tickets among group members without losing track of them. When assigning tickets, you can filter agents by group membership to find people with the right expertise or availability. It requires the SupportCandy plugin and works as an extension of it.
Best for
- Businesses running SupportCandy with multiple support agents
- Helpdesks organized into teams by product or expertise
- Support managers who need oversight of team tickets
Features
Create agent groups
Organize support agents into teams so related tickets go to the right group and members can coordinate how they handle them.
Group supervisors
Assign one or more supervisors to each group who can manage and monitor every ticket assigned to that group, keeping accountability clear.
Assign tickets to groups
Send a ticket to an entire agent group instead of a single agent, so the team can share the work and collaborate on the request.
Filter agents by group
Narrow the list of available agents by group membership when assigning tickets, which helps you pick agents with specific expertise or availability.
Preserved supervisor access
Supervisors keep access to a ticket for as long as it remains assigned to their group, so oversight carries through the life of the case.
Reassign within a group
Supervisors can move tickets between agents in their group without losing track of them, making it easier to balance workload across the team.
SupportCandy Agentgroup older versions
- 3.1.2Apr 142 fixes
- 3.1.1Dec 25, 20252 fixes
- 3.1.0Nov 24, 20251 new
- 3.0.8Oct 8, 2025
- 3.0.7Apr 22, 2025
- 3.0.6Nov 14, 2024
- 3.0.5Feb 22, 2024
- 3.0.4Dec 10, 2023
- 3.0.3Jul 10, 2023
- 3.0.2May 19, 2023
Members and buyers of this product can download older versions.
11 older versions in all. If you need one that is not listed, ask support.
Questions about SupportCandy Agentgroup
Does this work without SupportCandy?
No. SupportCandy Agentgroup is an add-on for the SupportCandy helpdesk plugin, so you need SupportCandy running on your WordPress site. The add-on extends its ticket assignment with agent groups and supervisors.
What can a group supervisor do?
A supervisor can see, manage and monitor all tickets assigned to their group. They keep access while a ticket stays with the group, and they can reassign tickets among group members without losing track of them.
Can I still assign tickets to individual agents?
The add-on adds the option to assign tickets to a group. When you do pick individual agents, you can filter the agent list by group membership to quickly find someone with the right skills or availability.
Is SupportCandy Agentgroup free?
The code of SupportCandy Agentgroup is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of SupportCandy Agentgroup is this?
Version 3.1.3, released May 26, 2026. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update SupportCandy Agentgroup?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of SupportCandy Agentgroup automatically and keeps a backup, so you can roll back.
What does SupportCandy Agentgroup need?
SupportCandy Agentgroup needs SupportCandy installed and active.
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