Plugin
Updated
SupportCandy Canned Reply
SupportCandy Canned Reply by Support Candy is an add-on plugin for the SupportCandy helpdesk. It lets agents save pre-written responses to common questions and insert them into ticket replies, so the team spends less time typing the same answers over and over.
- Version
- 3.1.6
- Released
- Sep 1, 2026
- Developer
- SupportCandy
- Type
- WordPress plugin
- Requires
- SupportCandy
- Licence
- GPL
- Included in
- Every plan, or $3.99 a year on its own
What’s new in SupportCandy Canned Reply 3.1.6
Version 3.1.6 · Sep 1, 2026
Latest
- NewAdded filters for canned replies
- NewCapability to add public canned replies for agents
- FixedLicense activation issue fixed
What it does
Support teams answer many of the same questions every day: how to reset a password, where to find an order, what the refund steps are. Typing those answers from scratch takes time and leads to slightly different wording from one agent to the next. This add-on gives your SupportCandy helpdesk a library of saved replies that agents can pull into a ticket response, keeping answers quick and consistent across the team.
While replying to a ticket, an agent clicks the Canned Reply link, searches the library and picks the response they need. Agents can keep private replies for their own use, and administrators can create public replies the whole team shares. Macros inside a reply fill in ticket or customer details, so a saved answer still reads as if it was written for that person. It works inside your existing SupportCandy setup, which this plugin requires.
Best for
- Businesses running a SupportCandy helpdesk on WordPress
- Support teams answering the same questions often
- Administrators who want consistent wording across agents
Features
Unlimited saved replies
Create and store as many canned replies as your team needs, then reuse them in tickets instead of retyping common answers.
Private replies for agents
Each agent can build a personal set of canned replies that matches the way they handle their own tickets.
Public replies for the team
Administrators can create shared canned replies available to every agent, keeping standard answers worded the same across the helpdesk.
Macros inside replies
Insert macros into a canned reply to pull in ticket-specific or customer information automatically, so each response fits the ticket it goes into.
Canned Reply link in tickets
A Canned Reply link appears while agents write a ticket reply, giving them quick access to the saved library without leaving the ticket.
Search and filters
Search the reply library and use filters to find the right response quickly as your collection of saved answers grows.
SupportCandy Canned Reply older versions
- 3.1.5Jun 301 fix
- 3.1.4Mar 231 fix
- 3.1.3Jan 281 fix
- 3.1.2Dec 24, 2025
- 3.1.1Nov 21, 2025
- 3.1.0Oct 9, 2025
- 3.0.9Oct 8, 2025
- 3.0.8Apr 17, 2025
- 3.0.7Feb 22, 2024
- 3.0.6Dec 8, 2023
Members and buyers of this product can download older versions.
13 older versions in all. If you need one that is not listed, ask support.
Questions about SupportCandy Canned Reply
Does this plugin work without SupportCandy?
No. It is an add-on for the SupportCandy helpdesk plugin, so SupportCandy needs to be active on your site. The canned replies appear inside SupportCandy's ticket reply area.
Can agents keep replies that only they can see?
Yes. Agents can create private canned replies for personal use. Administrators can also create public canned replies that the whole team can access, so you get both personal and shared libraries.
Can a canned reply include the customer's details?
Yes. Canned replies support macros, which insert ticket or customer information into the response automatically. That lets one saved answer work across many tickets while still including details specific to each one.
How do agents find the right reply when the library gets large?
Agents open the Canned Reply link while replying to a ticket and can search the library. Filters for canned replies are also available to help narrow the list down.
Is SupportCandy Canned Reply free?
The code of SupportCandy Canned Reply is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of SupportCandy Canned Reply is this?
Version 3.1.6, released Sep 1, 2026. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update SupportCandy Canned Reply?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of SupportCandy Canned Reply automatically and keeps a backup, so you can roll back.
What does SupportCandy Canned Reply need?
SupportCandy Canned Reply needs SupportCandy installed and active.
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