Plugin
Updated
SupportCandy Email Marketing Tools
This is an add-on plugin by Support Candy that connects the SupportCandy helpdesk with email marketing platforms. It lets users subscribe to your mailing list when they register or open a support ticket, and it can place them in chosen audiences with tags.
- Version
- 3.0.4
- Released
- May 26, 2026
- Developer
- SupportCandy
- Type
- WordPress plugin
- Requires
- SupportCandy
- Licence
- GPL
- Included in
- Every plan, or $3.99 a year on its own
What’s new in SupportCandy Email Marketing Tools 3.0.4
Version 3.0.4 · May 26, 2026
Latest
- NewImproved form validation to highlight incomplete fields on submission
What it does
Helpdesk sites collect plenty of contact details, but those people rarely end up on a mailing list unless someone copies them over by hand. This add-on closes that gap for sites running the SupportCandy plugin. It links your helpdesk to MailChimp, GetResponse or Brevo (SendinBlue), so people who register or submit a ticket can opt in to your list at that moment.
You decide where the subscription option appears: the registration page, the new ticket page, or both. New subscribers go into the audience group you pick inside your email platform, and tags can be applied automatically so you can segment lists and send more relevant campaigns later. It suits support teams that also handle customer email, and agencies running helpdesks for clients.
Best for
- Businesses running a SupportCandy helpdesk on WordPress
- Support teams that want to grow an email list
- Agencies managing helpdesks and email for client sites
Features
Connects to three email platforms
Link SupportCandy with MailChimp, GetResponse or Brevo (SendinBlue) so helpdesk users can flow into the email service you already use.
Subscribe during registration
Offer a subscription option on the registration page so new users can join your mailing list as they create their account.
Subscribe on ticket creation
Add an opt-in to the new ticket form, letting customers sign up for your emails while they submit a support request.
Choose where opt-ins appear
Show subscription toggles on the registration page, the new ticket page, or both, depending on how your support flow works.
Audience group selection
Pick the specific audience group in your email marketing platform that new subscribers should be added to, keeping lists organized.
Automatic subscriber tagging
Assign tags to subscribers automatically so you can segment your lists and send campaigns tailored to different groups of users.
Form validation on submission
Incomplete fields are highlighted when a form is submitted, helping users spot and fix missing information before continuing.
SupportCandy Email Marketing Tools older versions
- 3.0.3Mar 231 fix
- 3.0.2Oct 8, 20252 new, 1 improvement
- 3.0.1Feb 22, 20241 fix
Members and buyers of this product can download older versions.
Questions about SupportCandy Email Marketing Tools
Which email marketing services does it work with?
The add-on connects SupportCandy with MailChimp, GetResponse and Brevo (SendinBlue). You can send new subscribers from your helpdesk forms into any of these platforms and choose the audience group they join.
Do I need SupportCandy for this to work?
Yes. This is an add-on for the SupportCandy helpdesk plugin, so SupportCandy needs to be active on your site. The add-on extends its registration and new ticket forms with email subscription options.
Can I control where customers are asked to subscribe?
You can place the subscription toggle on the registration page, the new ticket page, or both. That lets you match opt-in points to the way customers usually reach your helpdesk.
Can I segment subscribers who come from the helpdesk?
Yes. You can select which audience group new subscribers are added to in your email platform, and tags can be assigned automatically. Those tags make it easier to target campaigns to helpdesk users later.
Is SupportCandy Email Marketing Tools free?
The code of SupportCandy Email Marketing Tools is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of SupportCandy Email Marketing Tools is this?
Version 3.0.4, released May 26, 2026. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update SupportCandy Email Marketing Tools?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of SupportCandy Email Marketing Tools automatically and keeps a backup, so you can roll back.
What does SupportCandy Email Marketing Tools need?
SupportCandy Email Marketing Tools needs SupportCandy installed and active.
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