Plugin
Updated
SupportCandy Export Ticket
SupportCandy Export Ticket is an add-on plugin by Support Candy for the SupportCandy helpdesk. It exports support tickets to a CSV file straight from the ticket list, using the filters you already have applied, so you get a clean file for reports, analysis or sharing.
- Version
- 3.1.7
- Released
- Sep 1, 2026
- Developer
- SupportCandy
- Type
- WordPress plugin
- Requires
- SupportCandy
- Licence
- GPL
- Included in
- Every plan, or $3.99 a year on its own
What’s new in SupportCandy Export Ticket 3.1.7
Version 3.1.7 · Sep 1, 2026
Latest
- FixedCloned agent roles missing permissions
- NewAdd reorder handle for Settings
- FixedLicense activation issue fixed
What it does
Support teams often need ticket data outside the helpdesk, for a weekly report, a spreadsheet review or a handoff to someone who does not log in to the system. Copying that information by hand is slow and error prone. This add-on adds a CSV export to the SupportCandy ticket list, so administrators and managers can pull ticket information into a file and work with it in any spreadsheet tool.
The export follows your current list view. If you have filtered by category, status or priority, only those visible tickets end up in the file. You choose which fields are included and in what order, with separate setups for the agent view and the customer view. You also decide which roles can export, from agents to registered users and guests. It requires the SupportCandy plugin and runs from the List Actions menu.
Best for
- Sites running the SupportCandy helpdesk plugin
- Support managers who build ticket reports in spreadsheets
- Teams sharing ticket data with outside stakeholders
Features
CSV export from ticket list
Export tickets to a CSV file directly from the SupportCandy ticket list, ready to open in a spreadsheet for reporting or sharing with others.
Filter-based exports
Exports respect the filters in your current list view, such as category, status or priority, so only the tickets you can see are included.
Custom export fields
Pick which ticket fields go into the CSV file and set the order they appear in, so the file matches your reporting needs.
Separate agent and customer views
Configure different field setups for the agent view and the customer view, suiting internal team reports and customer-facing exports alike.
Role-based export permissions
Decide who is allowed to export tickets by granting permission to agent roles, registered users, guest users or other user groups.
List Actions menu access
Start an export from the List Actions menu on the ticket list page, keeping the feature inside the screen your team already uses.
Reorderable settings
A reorder handle in the settings lets you drag fields into the sequence you want for your exported columns.
SupportCandy Export Ticket older versions
- 3.1.6Mar 232 fixes
- 3.1.5Jan 281 fix
- 3.1.4Nov 21, 20251 new
- 3.1.3Oct 9, 2025
- 3.1.2Oct 8, 2025
- 3.1.1Aug 17, 2025
- 3.1.0Apr 22, 2025
- 3.0.9Feb 22, 2024
- 3.0.7Dec 10, 2023
- 3.0.6Sep 28, 2023
Members and buyers of this product can download older versions.
13 older versions in all. If you need one that is not listed, ask support.
Questions about SupportCandy Export Ticket
Do I need SupportCandy for this to work?
Yes. This is an add-on for the SupportCandy helpdesk plugin, so SupportCandy must be active on your site. The export option appears in the List Actions menu on the existing ticket list page.
Can I export only certain tickets instead of everything?
Yes. The export uses the filters applied to your current list view. Filter the list by category, status, priority or other criteria first, and the CSV file will contain only the tickets that are visible in that view.
Can customers export their own tickets?
They can if you allow it. You set export permissions by role, including agents, registered users and guest users. The customer view has its own field configuration, so you control what data customers receive in their file.
Can I choose which columns appear in the CSV file?
Yes. You select the ticket fields to include and arrange their order, with separate configurations for agent and customer views. A reorder handle in the settings makes it easy to adjust the column sequence.
Is SupportCandy Export Ticket free?
The code of SupportCandy Export Ticket is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of SupportCandy Export Ticket is this?
Version 3.1.7, released Sep 1, 2026. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update SupportCandy Export Ticket?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of SupportCandy Export Ticket automatically and keeps a backup, so you can roll back.
What does SupportCandy Export Ticket need?
SupportCandy Export Ticket needs SupportCandy installed and active.
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