Plugin
Updated
SupportCandy LMS
SupportCandy LMS Integration is an add-on plugin by SupportCandy that links popular LMS plugins with the SupportCandy helpdesk. It lets students pick their course when opening a ticket, and it shows agents course and subscription details right inside that ticket.
- Version
- 3.1.4
- Released
- Sep 1, 2026
- Developer
- SupportCandy
- Type
- WordPress plugin
- Requires
- SupportCandy
- Licence
- GPL
- Included in
- Every plan, or $3.99 a year on its own
What’s new in SupportCandy LMS 3.1.4
Version 3.1.4 · Sep 1, 2026
Latest
- FixedFatal error fixed
- FixedLicense activation issue fixed
What it does
Running an online course site usually means support questions about specific courses, enrollments and purchases. Without a link between your LMS and your helpdesk, agents have to look up each student in a separate screen before they can answer. This add-on closes that gap by bringing course information from LifterLMS, Tutor LMS or LearnPress into SupportCandy tickets, so the context arrives with the question.
It works by adding two custom field types to SupportCandy ticket forms: LMS Course and LMS User Course. Students choose the relevant course when they submit a ticket, which keeps requests sorted correctly. Agents can then see subscription history, total spending and enrollment data within the ticket view. It requires the SupportCandy plugin and fits into an existing SupportCandy setup without reworking it.
Best for
- Course sites running LifterLMS, Tutor LMS or LearnPress
- Educators handling student questions through SupportCandy
- Support teams at e-learning businesses needing learner context
Features
Connects popular LMS plugins
Links LifterLMS, Tutor LMS and LearnPress with SupportCandy, so course data from your learning platform is available inside the helpdesk.
LMS Course field type
Adds an LMS Course custom field to ticket forms, letting customers pick the course their question is about when they submit a request.
LMS User Course field type
Adds an LMS User Course field so learners can select from courses tied to their own account, which keeps ticket details accurate.
Course details in tickets
Agents can view a learner's enrollment data and course information directly in the ticket, without opening the LMS in another tab.
Subscription and spending history
Shows subscription history and total spending for the learner inside the support interface, giving agents context for billing or access questions.
Clearer ticket categorization
Because customers choose their course on the form, incoming tickets are tagged to the right course from the start and need less sorting.
Fits existing SupportCandy setups
Adds its fields and data views to your current SupportCandy helpdesk without changing how the rest of your support system is configured.
SupportCandy LMS older versions
- 3.1.3May 261 new
- 3.1.2Mar 231 fix
- 3.1.1Jan 282 fixes
- 3.1.0Nov 21, 2025
- 3.0.9Oct 9, 2025
- 3.0.8Oct 8, 2025
- 3.0.6Apr 22, 2025
- 3.0.5Nov 14, 2024
- 3.0.4Apr 24, 2024
- 3.0.3Feb 22, 2024
Members and buyers of this product can download older versions.
12 older versions in all. If you need one that is not listed, ask support.
Questions about SupportCandy LMS
Which LMS plugins does this work with?
It connects SupportCandy with LifterLMS, Tutor LMS and LearnPress. Course and enrollment data from whichever of these you use can be shown inside SupportCandy tickets and used in the new course fields on ticket forms.
Do I need SupportCandy already installed?
Yes. This is an add-on for the SupportCandy helpdesk plugin, so SupportCandy must be active on your site. The add-on extends it with LMS course fields and learner details in tickets.
What information can my agents see about a student?
Inside a ticket, agents can see the learner's subscription history, total spending and enrollment data, along with the course selected on the ticket form. That lets them answer course or billing questions without switching to the LMS.
What are the LMS Course and LMS User Course fields?
They are two custom field types you can add to SupportCandy ticket forms. LMS Course lets a customer choose a course, and LMS User Course lets them choose from courses linked to their own account, so each ticket is tied to the right course.
Is SupportCandy LMS free?
The code of SupportCandy LMS is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of SupportCandy LMS is this?
Version 3.1.4, released Sep 1, 2026. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update SupportCandy LMS?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of SupportCandy LMS automatically and keeps a backup, so you can roll back.
What does SupportCandy LMS need?
SupportCandy LMS needs SupportCandy installed and active.
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