Plugin
Updated
Ultimate FAQ Integration
Ultimate FAQ Integration is a WordPress plugin by Support Candy that connects the SupportCandy help desk with popular FAQ plugins. It brings your existing FAQ content into your support area, so customers can find answers to common questions before they open a ticket.
- Version
- 3.1.0
- Released
- Mar 23, 2026
- Developer
- SupportCandy
- Type
- WordPress plugin
- Requires
- SupportCandy
- Licence
- GPL
- Included in
- Every plan, or $3.99 a year on its own
What’s new in Ultimate FAQ Integration 3.1.0
Version 3.1.0 · Mar 23, 2026
Latest
- FixedAddons not updating when Home URL and Site URL are different.
What it does
Many support teams answer the same questions again and again through tickets, even when those answers already exist in an FAQ elsewhere on the site. This add-on closes that gap by placing frequently asked questions directly inside your SupportCandy help desk. Customers see relevant answers where they are already looking for help, which can cut down on repeat requests and give your team more time for the problems that need a person.
The plugin works with FAQ plugins you may already use, including Ultimate FAQ and Arconix FAQ. Instead of copying content into a second system, you keep writing FAQs in your chosen plugin and they become available within the help desk. Setup takes minimal configuration, and you can manage FAQs and tickets side by side. It fits WordPress sites that run SupportCandy and want to add self-service answers alongside ticketing.
Best for
- WordPress sites running the SupportCandy help desk
- Support teams answering the same questions repeatedly
- Sites already using Ultimate FAQ or Arconix FAQ
Features
Ultimate FAQ plugin support
Connects content from the Ultimate FAQ plugin to your SupportCandy help desk, so the questions you have already written appear where customers ask for help.
Arconix FAQ compatibility
Works with Arconix FAQ as well, letting sites that use that plugin bring their existing question and answer content into the support environment.
FAQs inside the help desk
Shows frequently asked questions directly within SupportCandy, giving customers a chance to find a quick answer before they submit a new ticket.
No duplicated content
Reuses the FAQ entries you already maintain, so you avoid copying the same answers into a separate system and keeping two versions in sync.
FAQs and tickets together
Lets you manage your FAQ content alongside support tickets, keeping self-service answers and direct requests in one help desk workflow.
Minimal configuration
Requires only a small amount of setup to connect your FAQ plugin with SupportCandy, so you can start offering answers without technical hurdles.
Ultimate FAQ Integration older versions
- 3.0.9Jan 281 fix
- 3.0.8Oct 9, 20251 fix
- 3.0.7Oct 8, 20251 new
- 3.0.6Aug 17, 2025
- 3.0.5Apr 22, 2025
- 3.0.4Feb 22, 2024
- 3.0.3May 19, 2023
- 3.0.2Apr 18, 2023
Members and buyers of this product can download older versions.
Questions about Ultimate FAQ Integration
Which FAQ plugins does this work with?
The add-on is built to connect with popular FAQ plugins, and the ones named are Ultimate FAQ and Arconix FAQ. If your site already uses one of these, your existing questions and answers can be brought into the SupportCandy help desk.
Do I need SupportCandy for this to work?
Yes. This is an add-on for SupportCandy, the WordPress help desk plugin. Its job is to link your FAQ content to that help desk, so SupportCandy needs to be active on your site.
Will I have to rewrite my FAQs inside the help desk?
No. The plugin pulls in the FAQ content you already keep in your FAQ plugin. You continue editing questions there, and they become available within SupportCandy without duplicating the content.
How does this help reduce support tickets?
By placing relevant FAQs inside the help desk, customers can often find an answer on their own before submitting a request. That gives common questions a quick self-service path and leaves your team more time for issues that need personal attention.
Is Ultimate FAQ Integration free?
The code of Ultimate FAQ Integration is licensed under the GPL, so anyone may use, change and share it. GPL Feast is a paid service: a plan or a single purchase gives you the download and automatic updates. The developer's own support, licence key and online services are not included.
Which version of Ultimate FAQ Integration is this?
Version 3.1.0, released Mar 23, 2026. New versions appear here when the developer publishes them, and members get them as automatic updates.
How do I update Ultimate FAQ Integration?
Install the free GPL Feast Updater on your site and connect it with your API key. It installs new versions of Ultimate FAQ Integration automatically and keeps a backup, so you can roll back.
What does Ultimate FAQ Integration need?
Ultimate FAQ Integration needs SupportCandy installed and active.
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